Customer Service Supply Chain

PROFILE

Goal oriented professional delivering practical strategies to drive productivity, personnel retainment and process efficiency. I excel in creative problem solving complex operational issues. Proven success of providing strong leadership.

OBJECTIVE

To obtain a job so that I can add value in day-to-day operations and be actively involved in the long-term strategic vision of an organization.

SKILLS

●Demonstrated ability to determine and satisfy the needs of customers and achieving the business objectives

●Strong knowledge of business and management principles involved in strategic planning, resource allocation and time management

●Proficient in the use of Computers and its applications (MS-office Suite), SAP

●Excellent communication (both verbal and written), interpersonal, problem solving, well organized

●Excellent customer service skills and multitask

●Professional phone skills and ability to resolve issues real time with customers

PROFESSIONAL EXPERIENCE

Shipping & Receiving / Inventory Control Associate Mar 2018-July 2024

(Wesley Senior High School and Spiritan Senior High Technical School)

●Handled day - to - day shipping and receiving.

●streamlined material delivery processes which increased efficiency and reduced downtime by 25%.

●conducted cyclical scans and audits of inventories to identify and resolve discrepancies in records.

●worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets.

●Process verified orders by data entry and upload by customer into in-house system

●Generate customer packing slips for outgoing shipments

●Maintain electronic and hard copy filling systems.

Hotel Receptionist and Store Data Entry Representative

(Anyinam Lodge Hotel, Ghana) August 2017- Feb 2018

●Welcome guests, checking them in and out

●Providing information about the hotel services and local attractions.

●Meet guests' requests by answering phone calls and providing them with their needs.

●Create a positive guest experience and maintain the hotel’s reputation for excellent customer service.

●Stocktaking and making sure all items are updated in the store ledger book without any discrepancies.

●Receiving and cross checking inventories very well before taking custody of inventories

●Making a reorder when stocks are at their minimum levels

●Coordinating shipments and associated documents

●Responding to customer inquiries and quality concerns

●Order processing (EMS, EDI and Email)

●Update purchase orders in excel,

Customer Service Representative May 2015 – October 2015

(Friends Garden Restaurant)

●Create a winning experience for every guest by greeting them with a smile, making them feel welcome with a cheerful, helpful, and respectful attitude

●Immediately attend to any guest service problem or complaint and notify manager as needed

●Operate credit card machines and follow proper cash handling procedures, including accountability for all cash issues and received at the register assigned to me during my shift

●Stock workstation as needed napkins, cups, lids, etc. and maintain an adequate supply of drinks

Store Assistant September 2016-September 2017

(Archdiocesan Health Pharmacy)

●Keeping Track of inventory levels

●Assisting with Stock taking and recording actual balances on bin cards

●Issuing items out to the various departments as and when they request for them.

●Maintaining cleanliness at the stores

EDUCATION

Ghana University October 2012 - May 2016

Ghana Institute of Management and Public Administration (GIMPA)

Bachelor of Science (Operations and Supply Chain Management)

High School Diploma Sep 2008 - June 2012

Kumasi Academy (Ghana)

CERTIFICATION

First Aid/ CPR - LEVEL Ghana

Forklift / Counterbalance

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