Human Resources Business Leader

Louisa Jackson, SPHR, GPHR, SHRM-SCP

Suwanee, GA 30024 *************@*****.*** 770-***-****

https://www.linkedin.com/in/louisa-shell-jackson-sphr-gphr-shrm-scp-0b54391/

Human Resource Operations Technology Solutions Business Management

Innovation and Outcomes focused Human Resource Operations, Technology Integration and Business Leader offering extensive experience in strategic planning, DEI, project management, policies and procedures, process improvement, technology implementation, business development, and leadership across all HR functions. Proven record of implementing compliant, innovative, competitive, cost-effective, transformative, and business-aligned HR strategies.

Trusted advisor to organizational leadership on comprehensive HR solutions (global and domestic).

History of leveraging technology to drive data analysis, process improvements and synchronizations enabling innovation, accuracy, efficiency, compliance, and cost savings.

Core Strengths

Human Resources Operations Leadership HRIS Implementation, Management & Data Analysis Strategic and Tactical Planning Process Improvement DEI Initiatives Cost Savings Initiatives Performance Management Project Management Risk Mitigation Audit & Compliance Training & Development Total Rewards Program Global Mobility & Immigration Employee Engagement Committee Chair Employee Benefits Committee Member Merger & Acquisition Transition Leader

Professional Experience and Accomplishments

ESCALON SERVICES, INC. 2023 to 2024

Human Capital Management Integration Manager/Contract, Global Essential Business Solutions/FinTech

Lead global business & technology integration solutions, project management, regulatory compliance, reporting and analytics

Streamlined multiple entities system infrastructure by integrating ADP Workforce Now resulting in seamless and enhanced capabilities. Managed project plan, team workflow, implementation requirements and timelines.

Introduced Employee Self Service to improve data accuracy and maximize employee experience.

Managed regulatory compliance initiatives including quarterly, annual reporting and surveys. Implemented state mandate employer paid sick leave policies. Conducted state registrations and reporting for payroll related tax liabilities.

Collaborated with vendors and various internal teams including HR, CFO, CEO, Finance, Controller, Accounts Payable, IT and Operations to fulfill ongoing action items, tax filings, audit, process improvement and initiatives.

HR STRATEGIC ALLIANCE AND OUTSOURCING, INC. 2004 to Present

Human Resource Operations, Technology Solutions and Business Consultant, Management Consulting

Lead, advise, and implement successful HR strategies and technologies, including human capital, benefits, compensation, compliance, performance, data analysis, and talent management ensuring alignment with business objectives.

Supported clients in strategic planning, analyzing, and delivering various cost-effective HR best practices. Implemented various technologies to increase efficiency, compliance, and accuracy. Integrated various technological modeling.

Worked with clients to provide compliance-driven solutions in managing employment decisions thereby mitigating risk. Introduced DEI initiatives and culture management to increase employee engagement and retention.

Benchmark, analyze and design cost-effective benefits plan that aligned with both business and employees’ needs.

RANDSTAD 2021 to 2023

Corporate Benefits Manager, Global Human Resources Services

Provided human resources leadership in evaluating, planning, implementing, and administering Health & Welfare programs with a focus on technology, data analysis, process improvement, invoice reconciliation, operational effectiveness, and overall employee experience. Implemented DEI Business Resource Group to increase employee engagement.

Managed, analyzed, and administered benefit plans to ensure effectiveness and competitiveness.

Mitigated and managed risk by ensuring benefit plans meet company policy and compliance mandates.

Leveraged HRIS and SQL capabilities to analyze and update configurations resulting in streamlined processes, improved data accuracy, and compliance. Initiated various technological modeling to meet plan and policy requirements.

Oversaw client migration and project implementations. Documented processes and met timelines.

Collaborated with vendors on day-to-day benefit administration in alignment with plan requirements. Conducted regular system audits for data accuracy, process improvement, and financial loss prevention.

INOVA 2020 to 2021

Senior HR Benefits Consultant, Human Resources Outsourcing

Delivered HR strategy and counseling to clients in the areas of benefits, compliance, auditing, and technology. Established and managed client and vendor relationships. Responsible for business development and revenue management.

Evaluated and modified employee benefit plans resulting in enhanced yet budget-friendly programs.

Assessed, recommended, and implemented technology to streamline benefits administration and enrollment process.

Counseled on compliance activities including ERISA, ACA, and Health & Welfare Audits.

Partnered with vendors on RPF, plan design, rates, pricing, and invoice recon. Presented recommendations to clients.

Improved sales strategy, and processes, resulting in increased revenue, enhanced client relations, and compliance.

STAR & SHIELD GROUP / WHITE MOUNTAINS / K2 INSURANCE SERVICES 2014 to 2020

Corporate AVP, Director of Human Resources, Financial Services

Oversaw HR functions for a multi-state organization, including employee relations, compliance, HRIS implementation and integration, established employee engagement program, policies and procedures, performance management, training and development, compensation, benefits, invoice reconciliation, vendor management, coaching and mentoring.

Implemented an advanced HRIS system to integrate, improve efficiency, workflows, and compliance.

Evaluated and enhanced employee benefit programs while maintaining their cost-effectiveness.

Handled employee relations including conflict resolution, coaching, disciplinary action, PIP, and complaint investigations. Enabled a supportive corporate culture that balanced employee advocacy with business needs.

Oversaw audit and compliance initiatives including ACA, EEO, ADA, FMLA, FLSA/Wage Audits, OSHA, Health & Welfare, and 401k plan testing and reporting. Designed appropriate compensation structures and incentive plans.

Established HR function centered on technology, recruitment, training, compliance, and professional development.

Conducted due diligence and advised company during the merger & acquisition process resulting in seamless transition.

Prior Experience

Resource Development Professional, PEO/BPO/HRO Consulting, SCI Companies, Inc. 2009 – 2014

Corporate Benefits Consultant, Broadcast Media Production/Network, Cumulus Media, Inc. 2006 – 2008

Health Management Consultant, Global HR Consulting, Hewitt Associates LLC 2004 – 2005

Operations/Client Relations Manager, Global HR Benefits Consulting, Progressive Planning Company 2002 – 2004

Education, Certifications, Licenses & Technology Skills

Advanced Professional Degree in Human Resource Management, New York University

Bachelor of Arts in Business, concentration in Marketing, College of Mount Saint Vincent

Senior Professional in Human Resources (SPHR), HR Certification Institute

Global Professional in Human Resources, (GPHR), HR Certification Institute

Senior Certified Professional (SCP), Society for Human Resource Management (SHRM)

Licenses: Life, Accident and Health; Property & Casualty Insurance – Multi-State

Technology Skills: SaaS Systems, HRIS, Oracle, Workday, PeopleSoft, ADPRun Payroll and ADP Workforce Now HRIS, Ceridian Payroll, ADP ACA, Equifax ACA, Alight WorkLife, Lawson HRIS, Clarify CRM, Concur Expense, MS Office365, Google Workplace, Fidelity 401k, Health Equity/WageWorks FSA, Admin America FSA, HSA and COBRA, Discovery Benefits/WEX COBRA, HSA Bank and Asana Project Management.

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