Entry-Level help desk and customer service

Anthony C. Thompson

Fort Worth, TX

574-***-**** *********************@*****.***

SUMMARY

Highly motivated and detail-oriented entry-level professional passionate about data management and research. Demonstrates ability to contribute to project planning and decision-making processes, while maintaining accurate and up-to-date databases. A proven track record in supporting team communication and organization, committed to professional growth and contributing to increased brand visibility.

SKILLS

•Currently pursuing my CompTIA A+ certification.

•Experienced with Windows Server (2008 – 2022) Active Directory, and Group Policy.

•Proficient in setting up and maintaining printers, scanners, and Windows PCs. MS 365 and remote desktop services

•Knowledgeable in Microsoft 365 remote desktop services.

•Strong telephone and remote support background, resolving technical issues effectively across various client bases.

•Effective communication skills, conflict resolution, problem-solving, working well under pressure.

EDUCATION

• Computer Networking & Cybersecurity Technology

June 2024 - Present

Tarrant County College - Fort Worth, TX

• Human Services

February 2014 – August 2015

Ivy Tech Community College - South Bend, IN

• Business Management

Bethel College - Mishawaka, IN

CERTIFICATION

•Texas All Lines Adjuster License #3138754

•Xactimate Certificate

•Insurance Adjuster License - Michigan, Louisiana, and West Virginia

EXPERIENCE

August 2012 – February 2014

Insurance Adjuster/Claims Processor – Fort Worth, TX

Pilot Catastrophe

•Quickly analyze complex situations and make critical decisions under pressure.

•Used Citrix Workplace, and NextGen CRM for client processing.

•Dealt with emergencies and unexpected situations daily.

Truck Driver/Aggregate Hauler

March 2024 – June 2024

CKJ Transport, LLC

•Ensured the safe operation of the vehicle and adhering to traffic regulations.

•Effective Communication with dispatchers, customers, and other drivers.

•Detailed documentation of deliveries, and any issues that occurred.

•Managed schedules and ensured timely deliveries.

•Vehicle diagnostics and navigation systems, and samsara software Programs.

Bus Driver/Student Transportation

May 2023 – May 2024

Lake Worth School Bus

October 2022 – May 2023

•Communicated regularly with students, parents, and School staff while ensuring the safety of students.

•Managed unexpected vehicle problems, traffic delays, Students, and irate parents.

•Managed schedules, and required routes, maintaining a thorough vehicle examination.

Mobile Home Broker/Owner

A&K Mobile Homes LLC

•Maintained IT compliance using CRM, and KPI to capture, track and manage leads

•Handled unexpected issues with homes and clients.

•Submitted applications through TDHCA for clients purchasing homes.

Supervisor/Corporate Trainer

February 2020 – August 2022

Alick’s Home Medical

•Managed data governance, security, and compliance; streamlined the onboarding process.

•Coordinated various elements to achieve harmonious results.

•Managed and trained GPS fleet tracking systems to employees

February 2000 – August 2020

VOLUNTEER

•Tarrant County Food Bank – Fort Worth, TX

•Juvenile Justice Center – South Bend, IN

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