Information Technology Active Directory
Resume:
Aurel Manushi
********@*****.***
OBJECTIVE
Professional with experience in IT systems, networking and data administration. Develop best practices for the information technology department. Will offer reliable work and strong customer service skills.
SUMMARY OF QUALIFICATIONS AND SKILLS:
Excellent interpersonal, oral and written skills
Proficient in Windows & Office systems
Proficient in SharePoint and Exchange
Proficient in VB Scripting and PowerShell
Networking configuration and maintenance
Excellent in imaging different PC models
Proficient in antiviruses protective systems
Proficient in monitoring different systems
Proficient in TCP/IP Internet, Networking
Hardware and software maintaining and troubleshooting
Proficient Active Directory configuration
Footprint and School Dude ticketing system
Firewalls, DNS Configuration, DHCP Server
Knowledge of databases and system security and troubleshooting
Printers and mobile devices configuration
Proficient in backup and recovery processes
Keyboard/transcription 55 wpm
Hardware installation and configuration
Excellent troubleshooting techniques
Strong analytical skills
PROFESSIONAL EXPERIENCE
IT Analyst 12/2018 – Present
CTECS – CT Tech High School System
Communicate with stakeholders to understand their requirements
Develop and analyze functional specifications
Design efficient IT systems to meet business and technology needs
Develop and implement server operating system enhancements such as updates that improve reliability and performance.
Coordinate developers to build and implement technology solutions
Integrate multiple systems and reconcile needs of different teams
Provide security, including risk management, vulnerability assessments, security assessments, strategy and program development, network architecture designs, or monitoring solutions.
Troubleshoot network, Sever systems and Architecture issues.
Provide end user support on desktop software and hardware.
Troubleshoot Security Video System errors.
Desktop support, building, configuring and installing Domain Controller Servers, and configuring and installing new computers with the goal of having all systems the same OS and updates.
Ensure enforcement of IT security policies, principles, and practices for all production systems.
Gather feedback from end users about system performance
Plan and oversee projects (e.g. upgrades, hardware/software installations)
Provide advice and technical training
Keep abreast of technology trends and developments
System Administrator 9/2016 – 12/2018
Goodwin College – East Hartford
Maintain and keep systems security updated with the latest virus definitions
Perform administrative and monitoring duties on all systems
Maintain all systems and keep them updated, including workstations and servers
Perform backups of workstations and servers in a daily basis
Troubleshoot network, Sever systems and Architecture issues.
Provided cybersecurity, including risk management, vulnerability assessments, security assessments, strategy and program development, network architecture designs, or monitoring solutions.
Provide end user support on desktop software and hardware.
Troubleshoot Security Video System errors.
Desktop support, building, configuring and installing Domain Controller Servers, and configuring and installing new computers with the goal of having all systems the same OS and updates.
Ensure enforcement of IT security policies, principles, and practices for all production systems.
Configuration of Windows Active Directory and Group Policy
Installation, configuration and administration of Exchange and SCCM systems
Resolves and/or escalates issues in a timely fashion
Proficient in working with system images and updating software and drivers
Proficient working with VMware vSphere and VM servers and ESXi hosts
IT Specialist 6/2015 – 9/2016
Goodwin College – East Hartford, CT
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Respond to queries either in person or over the phone.
Write training manuals and train computer users.
Maintain daily performance of computer systems.
Respond to email messages for customers seeking help.
Troubleshoot network, Sever systems and Architecture issues.
Provide end user support on desktop software and hardware.
Troubleshoot Security Video System errors.
Ask questions to determine nature of problem. Proficient in working with system images and updating software and drivers
Proficient working with VMware vSphere and VM servers and ESXi hosts
Walk customer through problem-solving process.
Install, modify, and repair computer hardware and software.
Clean up computers.
Run diagnostic programs to resolve problems.
SERVICE DESK ANALYST (Part time) 9/2012 – 6/2017
Board of Regent for Higher Education - Connecticut State Colleges and Universities
Assist local, offsite and college staff and students with computer related problems and inquiries
Support incoming calls, e-mail, and service desk tickets
Logically analyses and clearly document problems and decide on the best course of action
Assist students, faculty and staff with technical support of applications, PCs and related technology
Maintain good manners and a friendly demeanor at all times
Provides tracking of these issues by using Footprint ticketing system
Provides assistance regarding printers malfunctions and mobile devices configurations
SERVICE DESK ANALYST 4/2015 – 6/2015
System Solutions – Glastonbury, CT
Provided technical assistance to end users of the computer system
Registered all the technical issues through a ticketing system
Installed, maintained and troubleshooting all computer hardware and software
Provides system maintenance by running updates and different antimalware software
Resolves different issues by using strong troubleshooting skills
Provides tracking of these issues by using Zendesk ticketing system
Monitors different MSP systems and participates in backups and recovery
Worked effectively in a stressful environment whilst maintaining personal calm and control
Answered the technical questions of all end users, escalating them if required
Provided a secure environment for the company’s software operations
HELP DESK TECHNICIAN 2/2013 – 3/2015
Case Partners – Hartford, CT
Excellent technical and troubleshooting skills in Windows and Office systems configuration
Configuring and troubleshooting different LAN and WAN connectivity issues
Supports incoming calls, e-mails, and service desk tickets per day
Logically analyses and clearly document problems and decide on the best course of action
Assists clients with technical support of applications, hardware- and software-based
Assistance for different issues, including Active Directory and other domain components
Building and deploying different Windows systems
Provides system maintenance by running updates and different antimalware software
Resolves different issues by using strong troubleshooting skills
Provides tracking of these issues by using Zendesk ticketing system
Monitors different MSP systems and participates in backups and recovery processes
Provides assistance regarding different SharePoint and Exchange issues
EDUCATION
B.S Degree in Engineering Technology (Network Technologies options), Expected Graduation 2018
Charter Oak State College, New Britain, CT – GPA 3.73/4.0
A.S. Degree in Computer Information Science (Web Design Option), 2015
Capital Community College, Hartford, CT – GPA 3.69/4.0
A.S. Degree in Computer Support Specialist (Hardware Option), 2014
Capital Community College, Hartford, CT – GPA 3.65/4.0
A.S. Degree in Computer Information Science (Network Administrator Assistant Option) 2012
Capital Community College, Hartford, CT – GPA 3.75/4.0
B.A. Degree in English Language and Literature (Translation & Interpretation), 2005
University of Tirana, Faculty of Foreign Languages, Tirana, Albania – GPA 3.33/4.0
ACCOMPLISHMENTS ON BOOKS TRANSLATION
(From English to Albanian)
A leap of faith – Author: Queen Noor
Crescent & Eagle – Author: George W. Gawrych
The donkey on the sands – Author: Enid Blyton
The Partner – Author: John Grisham
Rule in Secrecy – Author: Jim Marrs
Caesar of Balkan – Author: Peter Lucas
Codex Magica – Author: Texe Marrs
Summer in Alger – Author: Albert Camus
The Amber Room – Author: Steve Berry
A & P (1961) – Author: John Updike
Lottery – Author: Shirley Jackson
A Tell-Tale Heart – Author: Edgar Allan Poe
The Storm – Author: Kate Chopin
Different materials from translation agencies
AWARDS AND HONORS
Honor Certification given by Epsilon Pi Tau for Professions in Technology
Member of Dean’s List on several semesters in college
CERTIFICATIONS AND LICENSES
CCNA 640-802 Exam Certification obtained on August 16th, 2013
CompTIA 220-801 &220-802 Exam Certification obtained on January 16th, 2014
MSCA and MSCE Windows Server 2012 Exam Certification obtained on March 2015
MSCE Microsoft Exchange Server 2016 Exam Certification obtain on August 2018
LANGUAGES
English – Proficient
Albanian – Native
Italian – Read and Write
French – Read and Write
REFERENCES
1.Jose Romero
IT Manager – Department of Transportation, Connecticut
****.******@**.***
2.Angelo DeCarlo
IT Supervisor – Board of Regents, Connecticut
State Universities and Community Colleges
********@*******.***
3.Randy Swanson
Supervisor – Goodwin College, East Hartford, Connecticut
********@*******.***
Contact this candidate