Customer Service High School

Chyna J. Davis

904-***-**** ● Jacksonville, FL ● ************@*****.***

EDUCATION

Atlantic Coast High School – June 2, 2014 High School Diploma

EXPERIENCE

Citibank, Jacksonville, FL September 2022-August 2024

Elite Customer Service

Assisted with providing solutions to inbound customer inquiries through effective problem solving and decision making

Develop and apply thorough knowledge of practices and procedures to accomplish team goals

Consistently achieve individual and team performance targets under little to no direct supervision

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

ADT Security Services, Jacksonville, FL March 2020 – Jan 2022

Collector II /Technology Agent

Respond to customer questions, resolve issues within scope of responsibility, utilize the dispute management system to log and distribute service or other related issues that are causing payment to be withheld, and cannot be resolved in Account Services.

Maintain departmental standards for productivity and quality measures.

Initiate outbound calls to correct credit cards payments errors, determine appropriate account number to post unidentified payments, Update account information, determine if service issues have been addressed.

Managed tests systems with customer to determine the causes of product malfunctions.

Florida Blue Cross, Jacksonville, FL September 2020 – February 2021

Service Advocate/Medicare Member Services

Maintain strong knowledge of Florida Blue Medicare Advantage and Medicare Supplement health care plans.

Knowledge of all lines of over 65, MIPPA, Med Advantage, under 65 Healthcare Reform plans to include BlueCare HMO, Blue Options PPO, Blue Select PPO, Underwritten plans Ancillary products such as Dental and Life.

Collaboration relationship building with external partners, such as sales agents, brokers, consultants, key accounts, providers, or vendors.

Research information and implement solutions for sales partners whose needs demand agility and persistence.

Preformed and research and resolve all inquiries both sales-related and service-related for all lines of business and all health and ancillary products.

References

Ashlee Killian

Costco Customer Service Agent

CitiBank

Cell: 904-***-****

Christopher Herring

Contract Specialist

Jacksonville Transportation Authority

Cell: 904-***-****

********@******.***

Joseph Reaves

Former Mentor

FMNLive

Cell: 904-***-****

*******@*****.***

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