Call Center Agent

RELEVANT EXPERIENCE

Romaine & Associates, Clarendon Hills IL - Administrative Secretary

Starbucks, Clarendon Hills IL - Barista and peer trainer FOGO DE CHAO, Rosemont IL - Fine dining server and Gaucha chef, basset and safe food handler certificates

Hovey Energy, Chicago IL - Call center agent, outbound cold calling, telemarketing broker for Champion Energy (1st Energy, commercial electric utility supplier) to sm/med businesses DialAmerica, Oakbrook IL - Call center agent, medical scheduling on behalf of Optum to Medicare patients

EDUCATION

Hinsdale South High School, Darien, IL - Diploma 2016 AP Student, Honor Roll, Deans List, Presidential Award, State Scholar, NHS, Thespian Troupe Treasurer, Varsity Water Polo, NATS and IHSA State vocal competitor, IHSA Forensics Team Captain

College of DuPage, Glenn Ellyn, IL- GenEd 2017

Educating Hands School of Massage, Miami, FL - 2018 Spagyricus Institute/Tristar Research Society, Soluna, WA - Current FEMA, Independent Study Program - Current

Skills

• Exceptional language and communication skills: DLAB- 130; Spanish language verbal, written, and comprehension proficient; Conversational ASL

• Emergency medical proficient: hands-on experience including AED, CPR, vocabulary and terminology, emergency preparedness/crisis prevention, and HIPPA compliance

• Progressive and adaptable, problem solving and organization

• Team player, tactful, considerate analysis of varied perspectives, experience addressing multi- step or complex scenarios

• Efficient and thorough, prioritizes and completes tasks even in high pressure and fast paced environments without compromising quality of work

REFERENCES

Local community service projects and Regnum Christi Holy Week Missions Participant IAG Member

Character references, employer recommendations/referrals available upon request. HOLISTIC HEALTH- HOMEOPATHY AND CRISIS PREVENTION STUDENT - 312-***-**** Olivia Romaine

Well rounded and personable student looking for part-time remote work- Skills and demeanor are exceptionally suited to jobs as customer service rep, receptionist, or other similar position. PO BOX 195 CLARENDON HILLS, IL 60514 * 630-***-**** * *******@*************.***

Contact this candidate