Customer Service Data Entry

Dashionna Mitchell

Objective: To expand my knowledge within a growing company in which I

can display my great customer service skills, attention to detail, and willingness to help focus on sales, retention and resolutions. 7070 Jamie Lyn Blvd

Schetz, Tx 78154

*****************@*****.***

210-***-****

EXPERIENCE

Sale Associate, Rainbows –Dallas, TX

05/2018 - 11/2018

As a Sales Associate I created active displays and maintained floor appearance, directed and answered customer inquiries, greeted each customer properly, improved engagement with merchandise and operated a cash registers.

Inbound/Outbound Customer Service, Nielsen— Dallas,TX 01/2020 - 12/2020

Made outbound and accepted inbound calls from customers, offering surveys for different products. Made sure that all customers that were willing to participate received excellent customer service and were pleased with service provided.

Problem Solver, Kohl's Warehouse —Dallas, TX

02/2021 - 09/2021

Help Determine the source of each team member's problem and find an effective solution.

Data Entry/CSR, Craikan Home Solutions —Remote

02/2021- Present

Utilized my customer service and data entry skills reaching out to property owners to gather details regarding their vacant distressed properties. I also assist in training new CSR’s on proper data entry and stellar customer service.

EDUCATION

DeSoto High School, DeSoto Texas— High School GRAD 08/2019 - 05/2020

Graduated as a Ignite Leadership member, One of the Top 100 out of 700 students with a 3.9 Grade Point Average. AP English and Math. SKILLS

- Communication

- Active Listening

- Coachable

- Dependability

- Typing (20-40 wpm)

- Problem solving

AWARDS

Honors Society: Recognized

Students that excel

academically, a leader among

peers and great character.

LANGUAGES

English

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