Community Manager Accounts Receivable

Catalina Ochoa

* *. **** ** ***** 201-***-****

Little Falls, NJ 07424 ***************@*****.***

Employment History

Regus, Oradell, NJ

Community Manager March 2024 - Present

• Address and resolve client inquiries, complaints, and issues promptly and effectively

• Interview, lead and mentor a team of receptionists, administrative assistants, and other support staff

• Build strong relationships with clients to ensure high satisfaction and retention rates

• Continually update multiple dashboards using Power BI

• Implement and enforce company policies and procedures to ensure a safe and efficient work environment

• Analyze occupant and sales data to identify trends and opportunities for growth and improvement

• Process invoices and manage accounts receivable and payable in collaboration with finance team

• Prepare and manage budgets for the business center ensuring they are controlled and targets are met

• Proven ability to work independently and as part of a fast-paced environment En Route Driver Services, Newark, NJ

Assistant Manager May 2021 - June 2023

• Managed payroll

• Issued insurance claims and followed through until resolved

• Solved daily conflicts in a timely manner

• Oversaw daily operations of driver services, ensuring all schedules and assignments are efficiently managed Regus, Hoboken, NJ

Community Associate March 2020 - May 2021

• Provided a warm and professional welcome to clients and visitors, creating a positive first impression

• Organized and facilitated community events and networking opportunities to enhance client engagement

• Managed front desk reception area, including handling phone calls, mail and deliveries while maintaining a tidy workspace

• Assisted manager with day-to-day operations of the business center, ensuring all facilities are well-maintained

• Proven experience in customer service, hospitality, and office administration Kulite Semiconductors, Leonia, NJ

Lab Technician May 2016 - 2020

• Data entry of day to day production

• Set up, calibrate, and maintained laboratory equipment and instruments to ensure accurate and reliable operation

• Coordinated with vendors on our stock

• Conducted experiments and tests on semiconductor materials and products, following established protocols and procedures

• Assisted in design and development of new testing methods and procedures to improve efficiency and accuracy

• Ensured compliance with industry standards, safety regulations, and company policies

• Collaborated with cross-functional teams to ensure seamless integration of new technologies and products Education

Berkeley College, Woodland Park, NJ January 2022 - Present Major: Business Administration and Management (Bachelors) Bergen Community College, Paramus, NJ January 2020 - 2022 Major: Interior Design

Special Skills & Systems Utilized

-Bi-lingual (English & Spanish) - Excel - Microsoft Office

-MSWord - Power BI - Titan

-Powerpoint - Advanced Excel - Salesforce

-AutoCad - SketchUp

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