Pharmacy Technician Customer Service

Salima Hirani

Fort Worth, TX *****

**********@*****.***

817-***-****

Summary of Qualifications

Over 13 years of experience in retail pharmacy environment. Excellent leadership, teamwork, and oral/written communication abilities. Ability to multi-task and meet deadlines. Exceptional analytical and organizational skills. Professional exposure to Microsoft Office Suite.

Education

Bachelor of Science in Health Studies in (Community Health)

Minor: General Sciences Graduated: May 2018

Texas Woman’s University Denton, TX

GPA: 3.50

Related Courses: Planned Programming, Program Evaluation, Grant Writing

Experience

Registered Pharmacy Technician

Wal-Mart Retail Company

Sam’s Club Pharmacy June 2015- Present

Irving, TX

•Entered and accurately fill prescriptions. Provided customer facing support to ensure quality customer experience.

•Administered and promoted COVID-19 and Flu vaccinations.

•Troubleshoot numerous insurance issues.

•Maintained and ordered pharmacy inventory.

•Practice hazard waste protocol.

Reconciliation Advisor/ Customer Service

McKesson- Remote July 2022- June 2023

•Scheduled training/Trained pharmacy customers on reconciliation tool

•Reconciled pharmacy’s account through reconciliation tool

•Provided customer service on pharmacy’s accounts- created reports and addressed any questions customer had.

Registered Pharmacy Technician

Wal-Mart Pharmacy April 2010- June 2015

Saginaw, TX

•Entered and accurately fill prescriptions. Provided customer facing support to ensure quality customer experience

•Troubleshoot numerous insurance issues.

•Maintained and ordered pharmacy inventory.

•Practice hazard waste protocol

•High volume call intake

Certifications

Texas Pharmacy Technician State Certified January 31,2026 PCTB certified November 30, 2025

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