Customer Service Tech Support

Annisa Denis

Linkedin: linkedin.com/in/annisa-denis-ab9121208

Phone Number: 763-***-**** Email: ***********@*****.*** EXPERIENCE

Allina Health Customer Service Center:

Location: 8880 Evergreen Blvd, Coon Rapids, MN 55433 Job Title: Operator and Tech Support Agent

Aug 2022 - Present

● Assist patients with user administration for password reset and new user accounts.

● Provide assists to patients in need by sending messages and giving information to providers and nurses.

● Schedule appointments for patients via Book it application.

● Assist patients with accessing their personal health information and guidance with general tech support issues.

● Document and submit patient HIPAA compliance forms as reported to the Privacy and Concern team.

Applications Used: Avaya, Epic (Book It), IBM Security Identity Manager, ForgeRock.

Best Buy:

Location: 12905 Elm Creek Blvd N, Maple Grove, MN 55369 Job Title: Customer Experience Specialist (Advisor) Sep 2020 - Aug 2022

● Perform product scanning and processing of customer orders in an accurate and prompt manner.

● Engaged customers using acquired skills to complete and support the customer experience.

● Performed cash office duties which included daily cash counts and documented all verified balance results.

Cub Foods:

Location: 3620 Texas Ave S, St Louis Park, MN 55426 Job Title: Cashier

May 2017 - May 2020

● Greet customers with genuine customer support and friendliness.

● Performed product scanning and processing of customer orders in an accurate and prompt manner.

● Performed item restocks for items returned or in misplaced aisle. SKILLS

Computer Skills

Organization Skill

Cashier

Microsoft Windows Skills

Entry Level Mainframe

HIPAA Knowledge

AWARDS

SkillsUSA

LANGUAGES

English

EDUCATION AND CERTIFICATION

Hennepin Technical College,

Location: 9000 Brooklyn Blvd, Brooklyn Park, MN

Degree: Cyber Defense & Network Security AAS Degree Aug 2020 - July 2022

Certification:

Name: Google Cybersecurity Specialization

Issuing Organization: Coursera

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