Sales Representative Customer Service

Vernon Kato

**** ****** **. *** * *** Phoenix, Arizona 85018 313-***-**** email ************@*****.*** Professional Summary

A creative support professional who utilizes creativity, leadership and teamwork to design and execute solutions. Proficient in prioritizing and completing tasks in a timely manner, yet flexible to multitask when necessary. Customer focused with diverse industry experience that includes Inside Sales Representative, Delivery Driver, and Customer Service. Attentive to detail and able to work in a fast- paced environment.

Experience

02/2023- Present

Inside Sales Representative Eleras Group Phoenix, AZ

• Spearheaded the sales efforts for a range of cutting-edge home warranties, consistently surpassing monthly revenue targets by an average of 50%.

• Conducted comprehensive product demonstrations and training sessions, resulting in a 25% increase in customer adoption and satisfaction.

• Collaborated closely with the product development team to provide valuable market insights, leading to the successful launch of two new product lines.

• Developed and nurtured long-term client relationships, resulting in a 90% customer retention rate and numerous referrals.

09/2022- 02/0222

Deliver Driver Re Michael Company Scottsdale, AZ

• Delivered parts to job sites and residence.

• Stocked warehouse shelves and pulled parts for delivery.

• Obtained customer signatures on all pickup and delivery receipts.

• Maintained all schedules and required documentation. 01/2022- 08/2022

Telemarketing Sales Representative Home Protect USA Phoenix, AZ

• Sold home warranties over the phone with incoming call only

• Work with team members on the call floor to meet sales and performance goals.

• Maintain detailed records of incoming calls as well as follow-up information and outcomes.

• Persuasively engage the customer in conversation to explain how the item will add value to their lives and meet their needs.

• Intercept and respond to customer complaints or concerns with products and seek to resolve the problem while adhering to company policy. 08/2020- 01/2021

Deliver Driver CDX Trucking LLC Redford, MI

• Provided consistently strong customer service from order to delivery.

• Used GPS systems to optimize delivery routes.

• Ensured professional appearance and proper maintenance of vehicle.

• Practice safe and secure loading methods to avoid damaging goods.

• Delivered over 200 packages daily in a timely and efficient manner. 04/2020- 08/2020

Customer Service Representative Home & Away Staffing Westland, MI

• Provided known solutions quickly to answer Intuit Turbo Tax online customers in need of support by phone or chat.

• Coordinated 180 individual client orders per month and delegated the completion and delivery of those orders in an effort to maintain the highest customer satisfaction.

• Intercepted complaints and provided solutions to ensure member satisfaction and retention.

• Helped customers navigate their way through the Turbo Tax system. Skills

Proficient at an intermediate level in Microsoft Office (Word, Excel, Outlook, and PowerPoint) Truck Driving, Direct Sales, Inside Sales, Negotiation, Chauffeur, and Logistics Education

General Education Diploma

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