Customer Service Guest

Amy Harvey

407-***-**** ************@*****.*** Winter Park, FL 32789

SUMMARY

Friendly Bartender with expertise concocting cocktail drinks and alcoholic beverages. Familiar with numerous drinking-making techniques. Offering 20 years of experience in providing patrons with superior service.

SKILLS

Outstanding Customer Service

Suggestive Selling

Health Codes Compliance

Beer, Wine and Soju Cocktails

Alcohol Ordering

Extensive Spirits Knowledge

Safe Serving Knowledge

Hospitality and Guest Service

EXPERIENCE

Bartender, Carsons, March 2018-November 2018

Orlando, FL

Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

Recommended food and drinks to patrons based on preference, pairings and special promotions.

Kept track of bar tabs and transferred open tabs to dining area for wait staff. Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards. Talked easily with patrons to build rapport and earn repeat business. Met customer, business operations and server needs with minimal errors or delays. Insurance Sales Agent, Alternatives Insurance agency, February 1998-March 2012 St. Louis, MO

Interviewed prospective clients to gather information on financial needs and discuss existing coverage.

Exceeded company sales goals for new policies.

Engaged customers and provided high level of service by carefully explaining details about documents.

Maintained pleasant and cordial attitude, remaining calm when issues arose. Wrote policies, finalized documents and filed paperwork. Communicated with clients by phone and email to answer questions and offer services. Made appointments with potential clients to discuss products. Offered information about policy and coverage details. EDUCATION AND TRAINING

Mehlville High School, St Louis MO June 1995

Some College (No Degree)

Biggs Insurance School, St.Louis

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