Business Analyst Scrum Master

RAVI BHATTARAI

+1-641-***-****, ****.**@*****.***, Willing to Relocate

https://linkdin.com/in/ravi-bhattarai

Lean Six Sigma Master Black Belt & Agile Coach

Certified Professional Lean Six Sigma Master Black Belt with 13+ years of experience in private and nonprofit organizations., Business Analyst, SCRUM Master/Agile Coach. With in-depth knowledge in data acquisition, Enterprise Resource Planning (ERP), management systems & gap analysis, planning, development, and deployment. Fostering a Total Quality Management (TQM) culture through the Hoshin Kanri. Trained more than 5000 adults in Quality Circles and Agile/SCRUM.

Awarded Agent for Change, High-Performance Leadership Award, TMI 2013, Quality Leadership & Quality Pioneer Award by the WCTQEE, Columbo, Srilanka, 2016. Traveled 34 counties and presented at conferences across continents.

Core Competencies

Requirements Gathering & Analysis Process Mapping & Optimization Data Analysis & Reporting Stakeholder Management Project Planning & Scheduling Resource Allocation & Budget Management Leadership & Team Motivation Agile/Scrum Framework Quality System Design Auditing & Compliance Root Cause Analysis Continual Improvement ISO 9001/21001 Standards Hoshin Kanri Quality Circles Team Lead Collaboration

CAREER NOTE: Completed Campus studies and currently taking online education courses to complete a master’s in Business Administration (Available )

PROFESSIONAL EXPERIENCES

Strategic Business Consultant Oct 2021 – Feb 2024

Catholic Relief Services, Washington DC

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the USA

●Trained & built capacity and supported 6 Local Agro SME Business Entrepreneurs and an Agriculture Cooperative, based on Business Model Canvas, Porter 5 force Model, SWOT, PERT & GAP Analysis.

●Built a short-term action plan for the Local Government of Nepal in a Rural Municipality, based on the Hoshin Kanri Planning Framework, based on a social participatory approach with local communities.

●Detailed the implementation plan and trained the staff to realize the OKR and KPI and to develop a sustainable audit culture.

Director of Digital Transformation Nov 2019 – Sept 2021

Global Academy of Tourism and Hospitality Education (GATE), Kathmandu, Nepal

●Pioneered digital transformation strategic implementation, achieving 100% online transition during the COVID-19 pandemic.

●I reviewed & developed a contemporary curriculum for a Hospitality undergraduate degree.

●Transformed team collaboration by implementing Agile/eduSCRUM frameworks, resulting in a 35% improvement in project delivery times with 25% fewer weekly meeting times of executives and team leads.

●Supported ISO 9001:2015 standard audit along with SHA/EHL academic standard’s audit and academic management along with preparedness for ISO 21001:2018 standard

●Implemented Innovative pedagogies: Business Simulation Symposium and Around the World in 7 Days in Management Information for Hospitality graduate program

IT/Project Manager & Senior Business Analyst June 2011 – Oct 2019

Axon System, Lalitpur Nepal, A leading Free and Open-Source Software Development & Consulting Firm.

●Started the organization from scratch and grew it to a team size of 40 with a 7 million turnover a year, serving local clients, US-based projects, and World Bank-funded projects.

●Directed a semi-automated process that resulted in a 30% increase in compliance with the Government of Nepal’s audit processes and Agriculture MIS, a local government project tracking system.

●Successfully developed and deployed 3 major systems: Academic Management System, Agriculture Information System, and Audit Management System.

●Supported the implementation of ISO 14001(Environmental) and ISO 27001(Information Security) standards along with ERP implementations to client organizations.

●Trained one of Nepal's largest healthcare digitization teams in ERP core modules, including billing, inventory, accounting, HR, internal communication, and knowledge management.

●Served as project lead of a joint venture with two other IT companies and Led 15 cross-functional teams, totaling 95+ professionals in software development & analysis.

●Improved operational efficiency by 30% by integrating custom-built software solutions in a reputable cement manufacturing company & water processing plant.

●Developed a World Bank-sponsored Agriculture Management Information System at international technology conferences across Asia, USA, and Europe.

●Standardized the development process and system deployment, based on cyber security guidelines.

●Deployed Baldrige Excellence Framework in Hospitality Schools and IT Companies.

●Served as Business Analyst and SCRUM Master during several ERP Project Implementations.

EDUCATION

Master of Science in Information Technology(M. Sc. IT)

IT with Supply Chain and Cyber Law, Manipal University, India, 2005

MBA in ERP and Analytics Professionals

Maharishi International University, Fairfield, Iowa, Anticipated Graduation 2026

PROFESSIONAL CERTIFICATIONS

Certifications in Business, Leadership & Collaboration

●Certified Scrum Master/Developer, SCRUM Alliance, US, 2018

●SAP Technology & Deployment Consultant, SAP & Google, 2024

●Odoo ERP Technical Developer, (Deployment Included) Odoo, 2013

●Digital Marketing Associate, (Analysis, Strategic Planning & Implementations) DMI, 2023

Quality & Human Excellence Related Certifications

●Lean Six Sigma Master Black Belt, Baldrige Institute., 2024

●Lead Auditor ISO 9001, URS, UKAS, 2008

●Master Trainer in Students’ Quality Circle, QUEST-Nepal & JUSE, 2010

●NLP in Business Practitioner, Sue Spence Learning, UK, 2002

Technology & Analysis Related Certifications

●Linux Administration, Asian College of Management, 2005

●DATA Analyst in Six Sigma, University of Amsterdam & Data Analysis in R, ICIMOD, KU, 2022

●Certified Business Analysis Professional, IIBA Endorsed Training, Specialization 2024

PROFESSIONAL ACHIEVEMENTS & AWARD

1.Agent for Change, 2014, National Business Initiative, Kathmandu, Nepal

2.DTM & High-Performance Leader, 2013 Toast Masters International, USA

3.Quality Leadership Award, 2015 by QUEST Nepal and WCTQEE CMS, India

4.Quality Pioneer Award, 2016, World Council for Total Quality in Edu. & Excellence, Columbo

5.International Convention Co-Convenor Award, Agora Speakers International, 2022

PROFESSIONAL Membership

American Society of Quality(ASQ), Performance Excellence Network, Iowa Quality Center

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