Customer Service Call Center

Lizbeth Zacarias

********.*******@******.*** 312-***-**** Highland, Indiana 46322

SUMMARY

Bilingual customer service professional fluent in English & Spanish with 3+ years of experience in a high-volume call center environment. Handled 150+ inbound & outbound calls and operated multiple chat sessions to assist in client inquiries/issues on a daily basis. Key characteristics include positive attitude, accommodating, organized, detail oriented, & problem solving.

PROFESSIONAL EXPERIENCE

Homewood-Flossmoor Soccer Club Homewood, il

Independent Contractor Jan 2020 – Present

Administer and track attendance for over 80+ players/athletes during an 11-week Skills & Training Program

Establish proper dimensions and layouts for Homewood-Flossmoor soccer fields to meet IFAB standards

Assistt in the installations and uninstallations of goal nets

Operate dry line striping machines to paint and stripe soccer fields, also according to IFAB requirements

W5 Golf Flossmoor, il

Reservation Agent May 2016 – June 2019

Handled 150+ customer inbound/outbound calls and chats per day providing services for over 600 golf courses across the U.S, & Canada

Interacted with golfers, and golf shop employees on a daily basis to assess their needs and resolve issues in a timely manner

Booked and managed golf club tee times/tee sheet daily, always ensuring accuracy and completeness of necessary information such as golfer email & phone number

Assisted in credit card disputes, weather related delays/updates, cancellations, prepaid bookings

SKILLS

Fluent in English and Spanish

Computer Proficiency

Data Entry

Keyboard Skills (55 WPM)

Customer Communications

Organizational Skills

EDUCATION

Prairie State College August 2015 –

Associate of Science – Dental Hygiene Program Candidate GPA: 3.80/4.00

Achievements: Dean's List Honoree

Contact this candidate