Service Representative Customer

LEMI SHIFERAW LEMU

*****, **** ** ****, *******, WA · Mobile: +1-425-***-****

Email: ********@*****.***, LinkedIn: https://www.linkedin.com/in/lemsheet/

I.EXPERIENCE

Mar 2019 - Apr 2024 as Maintenance and Transmitter operation director, OBN

Implemented innovative software solutions for broadcasting systems and better operation and maintenance strategies that reduced downtime by 30% and improved signal clarity, resulting in an

enhanced listening experience over 50,000 weekly listeners.

Jul 2015 - Feb 2019 as ICT and Creative Director, OBN

Developed a TV and Radio program production planning information system using which improve resource usage by 23%.

Lead the department to increase the IT service quality and broadcasting system efficiency by 25%.

Manage data centers by enhancing their entire functionality as a crucial corporate purpose.

Nov 2011 - Jun 2015 as ICT Team Leader, OBN

Organize the OBN Network, System Administrator, and Help Desk personnel to enhance their ability to solve issues by 18%.

Develop Full stack application for Warehouse management application, SMS application for audience interaction and web portals we automated manual process to 100%.

Completely to change the security system to enhance the security coverage from 64% to 85%.

Assess, set-up and operate the human resource system, CRM and financial system ERPs.

Aug 2008 - Oct 2011 ICT Specialist, OBN

Worked as ICT specialist on Video server Engineer, TV studio operation technician, Network support Technician and Help desk expert that help the organization increase the human productivity by 12%.

Design, install, configure and operate the multimedia editing system to improve the efficiency and news quality by 22%.

Design, install, configure, and follow-up ingest, TV, and FM studio system software, as well as an archive system, to fully automate a manual tape-based system.

II.EDUCATION

M.sc, Information System from Adama science and technology university on July 31,2014.

BSc, Electrical and Computer Engineering (Computer Stream) from Addis Ababa university on July 03,2008.

Java programming certification.

Windows server and Linux (red hat) system administration local certification

Leader ship certification

CNNA local certification.

MATLAB programming online certification

III.SKILLS

Programming C#, python, PHP, HTM, JavaScript, CSS.

MySQL and MS SQL Database management System

System Design and Planning

Data Structure and Algorithm

Leadership

IV.SUCCESSFULLY COMPLETED PROJECTIES

TV and Radio program production plan information system application.

SMS application for OBN media interactive audience participation application.

Warehouse management web application.

News web portal design, development and administration.

Tapeless workflow platform study, specification, evaluation, commission and Administration (Avid Tapeless Workflow System).

Video data sharing system over VPN using FTP technology.

LAN Design, Installation, configuration and Administration.

Contact this candidate