Customer Service Support
Resume:
CASEY JOINER
*********@*****.***
**** ** **** *********, ** 78160
PROFESSIONAL SUMMARY
Experienced customer service representative with over 4 years of experience in telephone and email customer support. Excited to provide my proven problem solving skills and passion for helping customers to support this company.
TECHNICAL SKILLS
Proficient in MS Office Suite (Word, Excel, PowerPoint), email, chat, data entry, customer support, operations, customer engagement, customer service, financial technology, and writing.
KNOWLEDGE AND SKILL AREA
Customer Support
Email Support
Conflict resolution
Strong listening skills
Task management
Content Moderation
Excellent problem-solving skills
Customer Experience
Microsoft Office/Excel
Excellent verbal and written communication skills
Strong critical thinking skills
Virtual Support
Multitask well
Positive
PROFESSIONAL EXPERIENCE
Real Estate Investor, Lone Star Property Buyers, LLC. 07/2020- Present
Started my own business flipping houses, and would like to have short- and long-term rental properties
Provide a high level of task and team management in setting schedules and accomplishing tasks.
Ensured that there was a budget kept for transactions and expenses for jobs and supplies.
Compared and achieved market analysis for properties.
Corresponded excellent communication through emails, texts, and calls to potential sellers.
Accomplished a professional relationship with a partner for deals in investments.
Teacher, Homemaker 08/2008 – Present
Provide a high level of task and team management in setting schedules and accomplishing the tasks set for the day.
Delegated workloads to each member of the household to accomplish tasks set for the day.
Assist kids in learning things that were not understood with daily schoolwork.
Took care of a budget through Microsoft Excel and called and paid bills in a timely manner.
Helped with reading, writing skills, and mathematical skills.
Customer Service/ Secretary, Nationwide Insurance 05/2007-07/2008
Provided a high-level customer service and satisfaction in daily insurance transactions, changes, and interactions with customers.
Provide feedback from supervisors to ensure regulatory, compliance with rules and regulations of state laws for insurance.
Collaborated with cross-functional teams in regions to improve the customer experience and reputation of the company.
Ensured cash drawer was correct and all accounted for at the end of each day.
Manage inventory, files, and any other customer support needed.
Helped work in a team environment accomplishing tasks given weekly.
Assisted in selling insurance to customers
Receptionist, Hotel 01/2007-05/2007
Provided a high level of customer support to set schedules for guests and assist with any problems that were to arise.
Offered financial services for taking appointments and payments for guests and services and ensured cash drawer was correct and accounted for at the end of my shift.
Corresponded emails with clients and used spreadsheets to keep up with the scheduling data.
Managed inventory of items in office.
Vet assistant, Oak Hills Animal Hospital 08/2006-01/2007
Provided a high level of care and responsibility assisting vet in operations, vaccinations, and everyday animal check-ups.
Offered financial services for services offered at vet office, payroll compensation, and attatched w-2 information for employment.
Managed appointments for customers on spreadsheets and updated calendars.
Offered services in a multichannel environment of customer service, assistance, and financial services.
Managed sales to clients buying other products.
Retail, Cavender’s Boot City 01/2006-08/2006
Assisted cashiers and sales team with issues arising for customers.
Provided a high level of customer service in interactions with customers on orders and purchases, as well as answering phones.
Managed inventory for stocking and tagging merchandise, establishing relationships with contact centers for orders or internal stock issues.
Ensured bathrooms were clean, and store was kept in a tidy working order.
Assisted in special orders, and sales of merchandise.
Waitress/ Cashier, Ranch House Café 10/2004-01/2006
Provide highest level of customer service in daily restaurant interactions in drive-thru, in-store, and serving.
Managed inventory of perishable items, beverages, and non-perishables to facilitate a smooth, daily order execution.
Assist customers in payments and took count of cash drawer at the end of my shift.
EDUCATION
Palo Alto College
Associate of Arts Liberal Studies
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