Help Desk Information Assurance

IKRAN JAMA

651-***-**** • Eagan, MN ***** • ***********@*****.***

CYBERSECURITY ANALYST

Analytical professional with strong knowledge of hardware and software system functionality, TCP/UDP network protocols, and technical troubleshooting. Pursuing bachelor’s degree in Cybersecurity and Information Assurance; retain hands-on experience through labs. Collaborative communicator able to conduct vulnerability scans, maintain IT tools, identify and track risks, and produce metrics reports. Committed to IT best practices and confidentiality to ensure data security and integrity. Proficient in Wireshark, Linux, firewall management, virtual private networks (VPNs), and access control lists (ACLs); intermediate Python. AREAS OF EXPERTISE

Information Technology (IT) Network Protocols Troubleshooting Technical Documentation Risk Assessment Information Assurance Communication Customer Service Cross-functional Collaboration Project Participation Hardware & Software Innovative Solutions Security Controls Data Management EDUCATION & CREDENTIALS

Bachelor of Science in Cybersecurity & Information Assurance, Western Governor’s University (anticipated Oct. 2024) Relevant Coursework: Technical Communications, Critical Thinking & Logic, Troubleshooting, Business of IT, Networking & Security, Emergent Technologies in Cybersecurity, Data Management, Digital Forensics in Cybersecurity Bachelor of Arts in Biology, Ohio State University CompTIA A+ Certification ITIL Certification Network+ Certification Security+ Certification PROJECTS

Network Troubleshooting Project: Utilized Wireshark to troubleshoot network and discovered issue with open portal. Identified open risks and determined process to close them. Applied Nmap with Wireshark to identify vulnerabilities and cyber threats.

PROFESSIONAL EXPERIENCE

SIFACARE, Minneapolis, MN 2022–Present

Program Coordinator/IT Support

Manage daily program operations and facilitate staff training and development to achieve organizational objectives. Collaborate with internal and external stakeholders to propel seamless operations. Troubleshoot and resolve issues with technical hardware and software and communicate risks to senior leaders.

● Conducted Microsoft Office 365 & Active Directory troubleshooting and navigated connectivity issues

● Consistently assured confidentiality and information security.

● Utilized problem-solving and analytical skills to devise innovative solutions. RUDOLPH COMMUNITY & CARE, Savage, MN 2022–2023

OPAL SERVICES, Eagan, MN 2016–2018

Direct Support Professional

Supervised medication administration, personal hygiene, participation in recreational activities, and other daily living tasks to mitigate risks. Managed online database to ensure accurate documentation; tracked and reported clients’ progress.

● Entrusted to handle sensitive and confidential patient data.

● Attained patient trust through communication and interactions, boosting client retention. NATIONWIDE CHILDREN’S HOSPITAL, Columbus, OH 2019–2021 Medical Assistant

Performed preliminary tests, recorded patient history, and communicated concerns to stakeholders. Organized charts and medical documentation to optimize productivity.

● Created shortcut in EPIC software that enhanced productivity and streamlined search function.

● Maintained confidential records, ensuring data integrity and minimizing information security risks.

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