Customer Service Help Desk
Resume:
OLANDO TERRY
CUSTOMER SERVICE/ HELP DESK REPRESENTATIVE
CONTACT
PROFILE
********@*****.***
More than 25 years successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and troubleshooting, recruiting administrator, and sales staff support, SAP and planning/implementing proactive procedures and systems to avoid problems in the first place. Possess strong computer skills. I have excellent working knowledge of Microsoft Office. Ability to train, motivate, and supervise customer service employees.
SKILLS
EXPERIENCE
Office 360
SAP
Analytics
Communication
Creativity
Strategic thinking
Application Service Desk/Help
2020-2024
Acts as a Service Desk/Help Desk representative for the APPLICATION Operations Support department and provides phone-based application support a minimum of 90% of the time.
Researches and troubleshoots all calls; follows the APPLICATION Escalation process to escalate calls that cannot be resolved at point of contact to the designated APPLICATION Service Desk/Help Desk 2 Team
Helpdesk Support Representative
2016-2020
●Provide level 1 help desk support post migration from the existing legacy system to the new one. Active Directory account management and user account access. End user workstation support.
Client Services Specialist
2012-2016
Provide equity compensation plan education about their specific awards, company processes and/or procedures associated with their account. Process recorded all vendor checks paid out in logbook, processed checks for mailing for payments. Provide support and guidance with internal clients involving the maintenance of the Client's accounts.
EDUCATION
Texas Southern University
1999-2003
BA in Business
Houston,TX
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