Customer Service Data Entry

Allayra Murphy

P.O. Box ****** • Atlanta, Georgia 30355 • 470-***-**** • *******@*****.***

Skills

-Software: Microsoft Office, Adobe Photoshop, Salesforce, Mx Merchant, Incontact

-Networking: Customer Service, Communication, Problem Solving, Data Entry, Front desk Professional Experience

RemX (Temp Agency) Atlanta, GA

Client Services March 2023 - Present

-Resolved client cases promptly, ensuring all received necessary assistance.

-Conducted outbound calls to clients to retrieve 1099 K forms.

-Managed email communications, providing information as needed.

Sykes Inc. (Temp Agency) Atlanta, GA

Benefits Verification Specialist May 2022 - November 2023

-Verified patient insurance coverage by contacting insurance companies.

-Ensured healthcare benefits compliance for required procedures.

-Entered patient data into appropriate systems.

Sykes Inc. (Temp Agency) Atlanta, GA

TurboTax Remote Customer Service Agent April 2020 - May 2022

-Demonstrated proficiency in data entry.

-Resolved issues through systematic analysis and sound judgment.

-Organized tasks and adjusted to priorities, mastering systems within time constraints.

Publix Supermarkets Atlanta, GA

Cashier and Bakery Clerk February 2017 – February 2019

-Provided premier customer service, greeting customers and addressing inquiries.

-Weighed and scanned products; processed payments accurately.

-Assisted customers with product-related decisions.

-Prepared baked goods according to recipes, maintaining high standards of freshness and sanitation.

Burger 21 Atlanta, GA

Host/Waitress August 2015 - May 2017

-Managed table settings and performed bussing duties inside and on the patio.

-Completed opening duties, side work assignments, and maintained a clean dining area.

-Communicated with management to resolve issues promptly.

-Adhered to company policies to achieve expected results.

Education

Year Up / Georgia State University Atlanta, GA

Project Management Training 2017 - 2018

-Completed a one-year career development program with 250 corporate partners.

-Studied college-level courses in IT, Customer Service, Cybersecurity, Project Management, and Help Desk Support.

-Earned 30 college credits toward a Business Management degree.

Volunteer Experience

Easton Area High School Easton, PA

Special Olympics Volunteer Graduated 2014

Awards and Honors

-North Atlanta High School: Completed Business and IT class.

-Easton Area High School: Special Olympics Volunteer

-Emerging Young Leaders Program: Graduating Certificate

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