Customer Service
Resume:
Rachael Harter
***** * ***** ***** *** Lot **B
Lockbourne, OH 43137
*********@*****.***
WORK EXPERIENCE
MOVEEASY/ LIVEEASY
Concierge, July 2024-Present
Warm calling clients about their move
Helping client with setting up internet, home warranties, home insurance, home security, utilities in the home
Commission work
Calling previous clients to check in and or assist them with things
Used systems like regal and side kick
NATIONWIDE ARENA
Changeover Team, May 2024-Present (part Time)
Setting up for events
Following talents specifications to have set up done
Taking apart stages
Cleaning up after events
Setting up for hockey season
APEX
CSR, January 2024-March 2024
●Answer phones
●Ask questions to get the best knowledge of the situation to set up my team
●Book the call
●Assist coworkers in need
●Send emails to the corrected party
●Transfer calls to the correct party
●Multitasking, talking and typing at the same time
THE ECO PLUMBERS
CSR, September 13st 2021-Present
●Answer phones
●Ask questions to get the best knowledge of the situation to set up my team
●Book the call
●Assist coworkers in need
●Send emails to the corrected party
●Transfer calls to the correct party
●Multitasking, talking and typing at the same time
●2 Years experience service titan
ALDI
Customer service associate, October 2019-September 12th 2021
●Cashier
●Help patrons find specific items we carried
●Stocking shelves
●Clean and sanitize all touchable surfaces
KROGER
Deli, August 2016-October 2019
●· Clean and sanitize work areas, equipment, utensils, dishes, or silverware.
●· Store food in designated containers and storage areas to prevent spoilage.
●· Take and record the temperature of food and food storage areas such as refrigerators and freezers.
●· Remove trash and clean kitchen garbage containers.
●· Inform supervisors when equipment is not working properly and when food and supplies are getting low, and order needed items.
●· Load dishes, glasses, and tableware into dishwashing machines.
●· Slice and complete orders for customers with their order.
RED ROBIN, Columbus, Ohio
Hostess, May 2016 – Jul 2016
· Greet guests and seat them at tables or in waiting areas.
· Provide guests with menus.
· Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
· Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
· Answer telephone calls and respond to inquiries or transfer calls.
· Inspect dining and serving areas to ensure cleanliness and proper setup.
· Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.
· Take and prepare to-go orders.
KROGER, Columbus, Ohio
Deli Clerk, Aug 2014 – Jun 2016
· Clean and sanitize work areas, equipment, utensils, dishes, or silverware.
· Store food in designated containers and storage areas to prevent spoilage.
· Take and record temperature of food and food storage areas such as refrigerators and freezers.
· Remove trash and clean kitchen garbage containers.
· Inform supervisors when equipment is not working properly and when food and supplies are getting low, and order needed items.
· Load dishes, glasses, and tableware into dishwashing machines.
· Slice and complete orders for customers with their order.
GIANT EAGLE, Columbus, Ohio
Cashier, Jun 2013 – Jun 2014
· Receive payment by cash, check, credit cards, vouchers, or automatic debits.
· Issue receipts, refunds, credits, or change due to customers.
· Assist customers by providing information and resolving their complaints.
· Greet customers entering establishments.
· Answer customers' questions, and provide information on procedures or policies.
· Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
· Stock shelves, and mark prices on shelves and items.
· Request information or assistance using paging systems.
· Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.
PET PALACE, Delaware, Ohio
Pet Care, Jun 2012 – Jun 2013
· Groom, trim, or clip animals' coats.
· Help take care of animals. Feed and maintain them while their owners are on vacation. Play and love animals.
DOLLAR TREE, Columbus, Ohio
Cashier, Jun 2011 – Jun 2012
· Receive payment by cash, check, credit cards, vouchers, or automatic debits.
· Issue receipts, refunds, credits, or change due to customers.
· Assist customers by providing information and resolving their complaints.
· Greet customers entering establishments.
· Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
· Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
· Request information or assistance using paging systems.
· Stock shelves, and mark prices on shelves and items.
EDUCATION
Whetstone High School, Columbus, Ohio, Graduated 2011
Heritage College, Columbus, Ohio
Therapeutic massage, Graduated Oct 2016
10610 E State Route 762 Lot 78B, Lockbourne OH, 43137 614-***-**** *********@*****.***
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