Assembly Representative
Resume:
ReginaMyers ***PlymouthRockPlace
Apopka,Florida**712
*****@*******.***
EXPERIENCE
PublixWarehouseFreshKitchen,Lakeland,Fl—Assembly
lineWorker
February2023-January2024
Supportedcolleaguesinwrapping,foldingandweighingproductsto streamlineproductionprocessesandmeetqualitystandards.Conducted thoroughcleaningbeforeandafterworkshifttoupholdcleanliness, hygieneandreadinessforsubsequentoperations.Metdailyproduction quotasbyworkingeffectivelywithinafast-pacedassemblyline environment.Collaboratedwithteammemberstomaximizeproductivity andensureseamlessworkflowontheassemblyline.Followedprotocolsto enhanceprotectionandmaintainsafeworkenvironment.
DunkinDonutsBaskinRobbins,Birmingham,AL
—AssistantManager
June2022-August2022
Supervisedandexecutedfacilityopeningandclosingprocedurestoensure smoothoperations.Upheldhighstandardsofcleaningandsanitationto meetregulatoryrequirementsandcustomerexpectations.Conducted comprehensiveemployeerecruitmentandassessmentproceduresto selectthebestcandidates.Supervisedday-to-dayoperationstomeet performance,qualityandserviceexpectations.Ledweeklyteammeetings todiscussgoalsandreviewperformance,fosteringacultureofcontinuous improvement.Completedregularinventorycountstoverifystocklevels, addressdiscrepancies,andforecastfutureneeds.Maintainedcompliance withhealthandsafetyregulations,ensuringasafeenvironmentforboth staffandcustomers.Engagedwithcustomerstogatherfeedback,using insightstoimproveserviceandproductofferings.Cultivatedpositive rapportwithfellowemployeestoboostcompanymoraleandpromote employeeretention.
ContinuumGlobalSolutions,Michigan,ID—Tier2
TechnicalSupport
February2021-January2022
Managedincomingcallsprofessionally,addressingcustomerordersand inquirieswithefficiencyandcourtesy.HandledescalatedcasesfromTier1 supportstaff,applyingadvancedproblem-solvingefforts.Diagnosedand SKILLS
SafetyProcedures
CustomerService
DataEntry
CriticalThinking
Workplacecleanliness
MoneyHAndling
CustomerRelations
Attentiontodetail
QualityControlAnalysis
ProductandService
Knowledge
TeamMotivation
StaffTrainingand
Development
Problem-SolvingEvaluation
Employeeperformance
Evaluation
TeamLeadership
AWARDS
ServSaf
3/12/2024-3/12/2027
LANGUAGES
English
troubleshothardware,softwareandnetworkissues.Provided comprehensivetechnicalsupportforsupportforsoftwareandhardware, resultinginminimizeddowntimeforclients.Conductedrootcause analysisforpersistentissues,leadingtolong-termimprovementsin productstabilityandperformance.Enhancedthequalityofsupportby regularlyparticipatingintrainingsessionsandprofessionaldevelopment opportunities.
AmericanDirectionGroup,Lakeland,FL—CustomerService Representative
MAy2003-June2017
Ensuredaccuratedataentrycollectionandmaintainedsurveyprotocol adherence.Managedhigh-stresssituationseffectively,maintaining professionalismunderpressurewhileresolvingdisputesor conflicts.Developedrapportwithcustomersthroughactivelisteningskill, leadingtohigherretentionratesandpositivefeedbackfromclients. Analyzedcustomerservicemetricstoidentifytrendsanddevelop strategiesforimprovement.Developedstrongproductknowledgeto provideinformedrecommendationsbasedonindividualcustomerneeds. EDUCATION
MooreMickensEducationCenter,DadeCity,FL—Diploma
November2002-September2003
HighSchoolDiploma
FloridaTechnicalCollege,Orlando,FL—CurrentlyAttending August2024
MedicalBillingandCoding
.
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