Customer Service Representative

Sulaiman Alwadeai

Greer, SC ***** www.linkedin.com/in/sulaiman-alwadeai

601-***-**** – *************@*****.***

EDUCATION

December. 2018 East Mississippi Community College Starkville, MS

Associate Degree

Summer 2021 Eastern Michigan University Michigan, MI

Computer Science GPA 3.08

Relevant coursework:

Object-oriented programming

Database management systems

Database principles

Web development

WORK EXPERIENCE

Aug. 2016

–July 2017

EXXON FOOD MART

Sales and Customer Service Representative

•Checked out hundreds of customers every day and managed returns and complaints.

•Organized retail stocks and made purchase orders.

•Worked at customer service (receiving orders).

Jackson, MS

January 2018 – May 2018

Computer Lab Assistant at East Mississippi College

Setup the lab for programming students • Prepared computer lab for students.

• Make sure that the programs are fully updated and work appropriately.

Starkville, MS

January 2021 – June 2021

Pharmacy Technician

•provided technical support for pharmacy software systems, troubleshooting issues as they arose.

•Utilized Microsoft Excel for data entry, maintaining accurate records of inventory, prescription information, and patient records.

Lincoln Park, Michigan

August 2022

– May 2024

Store Manager at Super Stop Market

•Utilized computer software for inventory tracking, sales analysis, and financial reporting, improving efficiency and accuracy.

•Ability to handle customer complaints and resolve issues in a professional and timely manner

New Orleans, LA

Sulaiman Alwadeai

Greer, SC 29650 www.linkedin.com/in/sulaiman-alwadeai

601-***-**** – *************@*****.***

SKILLS AND ACTIVITIES

•Proficiency in using the following software:

1.Excel, Microsoft Office

2.Setting up a Database

3.Hardware\Software troubleshooting

4.Computer networking

5.Customer Service

•Entry in using the following software: SQL

•Self-motivated, creative thinker; purposeful; excellent time management skills.

VOLUNTEERING

•Volunteered more than 20 hours with at East Mississippi Community College

-Helped collecting recyclable waste from the Mississippi river.

-Helped sharing recycling awareness at East Mississippi Community College

•Helped with Relay for Life (Cancer Walk) in Raymond MS

•Helped remodeling Mississippi River Model at Clinton, MS

HONORS AND AWARDS

•I was recognized by the Dean and listed on Eastern Michigan University's Dean's List as Honor (2020-2021).

PROJECTS

• Matrices Calculator

- Description: Designed a matrix calculator that solves multi-variables equations. The program uses two dimensional arrays to save the matrices. The program adds, subtracts, and finds the determent of a matrix. The program was modified lately to accept any matrix size and multiply it with another matrix.

Skills for this project: Linear Algebra, Array processing, Coding in C++ programming, and Algorithms.

References available upon request.

Contact this candidate