Customer Service High School

Education

psychology

Northwest vista college, San Antonio, TX

**/****

Currently completing courses in computer science, robotics, and statistics high school studies

Monroe high school, Albany, GA

05/2023

3.0

Skills

Restaurant experience, Time management, Communication skills, Customer service, Documentation review, communication skills

Experience

Allied Universal

Security Officer, San Antonio, TX

07/2024 - Present

Actively tracked and reported all major vulnerabilities to ensure the company remained compliant Performed physical security duties such as monitoring surveillance equipment, patrolling the building, and conducting perimeter checks

Spectrum Communications

Customer Service Representative, San Antonio, TX

11/2023 - 08/2024

Helped customers with billing issues on their account, also manged technical support for the customers. Handled customer inquiries, answered questions, and resolved problems in a timely manner Performed sales analytics and provided recommendations that increased sales by $[x] Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales

Created a new customer database by entering customer information into a database Home Nursing and Therapy

CNA, San Antonio, TX

02/2024 - 07/2024

Detailed and recorded patient histories in electronic medical records Educated on a variety of topics related to geriatric care, including exercise and nutrition Alicia Williams

San Antonio, TX 78245 / ***********@*****.*** / 909-***-****

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