Customer Service Data Entry

■ Skills & Abilities

•Lean Manufacturing Principles

•Customer Service

•Office and Warehouse equipment such as Forklifts, Box Trucks

•Common Sense, Integrity, Strong Work Ethics, Organized, Detail Oriented, Problem Solving, Time Management

■ Work Experience/Background

IntePlast Group, Prattville, AL (02/2024 – Present)

Quality Control Tech

Check and test film for defeats

Maintenance meticulous paperwork

Quarantine discrepant material

(10/2022 – 01/2024) CAREGIVER for family member.

USPS, Prattville, AL (02/2022 – 10/2022)

PSE/Distribution clerk

Assisted customers with mailing needs at Service Window

Sorted mail and packages

Montgomery, AL (05/2020 – 02/2022)

Production – Multiple Temp position due to Covid

Production, warehousing/distribution, forklift, inventory, quality, retail

Hartzell Engine Technologies, Montgomery, AL (04/2018 – 04/2020)

Production Assembler

Disassembled, reassembled alternators, regulators, controllers, and valves to specification

Tested parts and documented data

Assembled subassemblies consisting of soldering, crimping and wiring harnesses, etc.

Used small manual and pneumatic tools

Ability to read and interpret blueprints of moderate complexity

Genpak, Hope Hull, AL (09/2017 – 02/2018)

Quality Control Tech

•Inspected raw, in process and finished goods (Receiving Inspection, Process Inspection and Final Inspection) which included dimensional, visual, functional and safety testing

•Sorted, tagged, and quarantined discrepant parts

Frito-Lay, Montgomery, AL (07/2015 – 07/2017)

Merchandiser

Serviced big box stores (Walmart, Publix, Sam’s, etc.) daily

Customer Service

Warehouse Services, Inc., Burkville, AL (04/2015 – 07/2015)

Warehouse Supervisor

·Communicated with plant buyers and planners to ensure on time deliveries

·Performed daily cycle counts to ensure inventory accuracy

·Received, sorted, staged and shipped - UPS, FedEx, and LTL

·Trained, supervised, and evaluated 6 team members and assigned their workload

·Customer Service

■ Other Work Experience/Background

Madix, Inc., Eclectic, AL (08/2008 – 07/2012)

Quality Lead

·Advised supervisors and made on the spot quality/product decisions

·Lead multiple Lean Manufacturing meetings

·Managed SQDC reports and data

·Inspected raw, in process and finished goods (Receiving Inspection, Process Inspection and Final Inspection) which included dimensional, visual, functional and safety testing

·Customer Service

■ Education

Associates Degrees, Draughons Junior College, Montgomery, AL

(1) Accounting

(2) Business Administration & Marketing-Management

GPA 3.5

Diploma, Stanhope Elmore High School

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