Customer Service Representative
Resume:
Raven Martin
Warner Robins, GA *****
*****************@*****.***
Summary
I am passionate about the jobs that I work. I do my jobs well and efficiently so that I can get my work done in a timely manner.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Skills
Report Generation
Data Collection
Product Knowledge
Complaint resolution
Inbound and Outbound Calling
Account updating
Call Management
Consultative Sales
Scheduling
Information Security
Data Entry
Appointment Scheduling
Credit card payment processing
Willing to learn anything I don't currently know
I learn fast so that I can be great at what I do
Experience
April 2023 - December 2023
Dollar General Market - Warner Robins, GA
Customer Service Representative
Key holder
Acted as an assistant manager when the manager and assistant manager was out
I was able to lock up, check in vendors, and stock the shelves. I also was a cashier as well, I was able to count all money and close out all registers.
I swept/mopped floor and wiped counters and shelves.
Maintained a high level of professionalism when dealing with difficult customers.
Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Developed strong relationships with customers by providing personalized assistance and support.
Answered customer inquiries and provided accurate information regarding products and services.
Resolved customer complaints promptly and efficiently.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
September 2020 - June 2021
Circle K - Warner Robins, GA
Customer Service Representative
Provided exceptional customer service to ensure customer satisfaction.
Maintained a high level of professionalism when dealing with difficult customers.
Provided accurate information about products and services to customers.
Developed strong relationships with customers by providing personalized assistance and support.
Education and Training
May 2012
John L Leflore Preparatory Acad Mobile, AL
High School Diploma
Bishop State Community College Mobile, AL
Some College (No Degree) Early Childhood Education
Bryant And Stratton College - Newport News Newport News, VA
Some College (No Degree) Medical Billing And Coding
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