Customer Service Associate

LEXUS HILL

(***)- *** -**** **********@*****.***

SKILLS

Great CPU Skills

Detail-oriented

Great multitasker

Proficient in processing Microsoft Office Suite

Strong analytical and problem-solving skills

EXPERIENCE

Wawa Customer Service Associate & Team Lead March 2018- May 2022

My responsibilities included greeting and assisting customers and ensuring effective customer service leadership. I was also responsible for answering phones to take customer orders. I provided good leadership to maintain a proper and efficient workday. I balanced the vault within the money recorded and verified previous shift cash deposits.

Geico Claim Specialist II May 2022- May 2024

My responsibilities included resolving coverage and liability situations following applicable state insurance laws, regulations, and procedures. I was responsible for answering phones to set up vehicle inspections and reservations. I maintained research, attended industry-related training programs, and investigated if any fraud was made on the vehicle.

GELX by Lexus Nail Technician February 2018- Present

My responsibilities include making business plans to better enhance my company. I am responsible for providing professional high-quality services to all my clients. I provide accurate, appropriate, and immediate responses to all requests by my clients, ensuring complete guest satisfaction.

EDUCATION

2018-2021 Diploma, Brooke Point High School Stafford, VA Graduate.

Licensed Claims Service Representative

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