Services Representative Human Resources

Elizsa Lake

Phone:707-***-**** Email: ************@*****.***

Objective:

To utilize my skills and experience as a Healthcare Professional-Patient Services Representative II, to provide optimal support to physicians within a medical practice.

SUMMARY OF QUALIFICATIONS:

Over 20 years of experiences in health care environment, Excellent customer service, Multi-line phone management with excellent phone etiquette, Healthcare administration front and back office skills, Patient complaint and mitigation experience, Experience with EMR Epic, word perfect, Outlook, Excel, Power point, Heavy scheduling appointments, Call center experiences, Insurance eligible with one source verification and medical, Patient referral and authorizations new and follow up, heavy medical terminology, heavy HIPPA protocol, Human Resources management and administration.

WORK HISTORY:

Patient Services Representative II-10/2021-Present- UC Davis Medical Center-Comprehensive Cancer Center.

High volume of receiving heavy phone calls, management and triage calls sending to appropriate staff/providers/doctors, Heavy EMR scheduling and work queue resolutions and template design, front office customer services first point of contact with patients at UC Davis, Insurance verification/eligibility and authorization, strong patient navigation and wayfinding, any other resources that requires in the scope of my practice as a PSR II.

Gate Attendant

11/2020-09/2021- Artech Private Company

Covid -19 tech screening symptoms/triage, Front office, customer services, Patient primary communication navigator, medical equipment management including setup and takedown, Heavy documentation and data validation, education, and training responsibilities, Facilitated public speaking, High performance metric monitoring and evaluation.

Referral Booking Clerk

11/2019-11/2020-Travis Air Force Base-Military

Heavy medical diagnostic and specialty referral process and authorizations with proper scheduling appointments, checking on eligibility, processing external and internal referrals, GHM EMR, high volume of essive phone calls with patients, insurance, RN navigators.

Substance Abuse Journey Counselor

03/2018- 11/2019- Center Point Inc. Registered Alcohol Drug Technician 1

Individual and group substance abuse counseling, patient intake coordinator with generation and processing, treatment with plan of care, direct liaison with local state and community

Elizsa Lake

partners, training and education coordinator, program development and design, including goal setting and stress management tools, Weekly checks on client family and with educational & community resources counselor concerns.

10/2017-6/2018 Allied Universal Security/ Solano County Health & Human Services

Daily monitoring the security desk, assisting the public needs with disabled people, elderly assistance, homeless individuals. Public assisting in need with information and referral services. Answering multi-phones, transferring calls from the help desk various office in Administration offices. Securing custodial and non-custodial family visitation in private rooms.

EDUCATION:

Business Administration and Human Resources -Bachelor of Science with University of Phoenix

Criminal Justice and Law Enforcement- Associate of Arts with Solano Community College

High School Diploma- Vallejo High School

CERTIFICATIONS:

Basic Life Support-BLAS- Healthcare providers

Substance Abuse Counseling

Guard Card Exp.01/2025

RECONGNITION:

Employee Of the Month- UC Davis Medical Center- Comprehensive Cancer Center -July 2023

UC Davis Best Awards 10/2023, 09/2022,

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