Network Management Customer Service

Michael Leon

Mahopac, NY 914-***-**** *******.****.************@*****.*** www.linkedin.com/in/MichaelLeon662 1

I am seeking a career change into Leadership and Business Operations, a shift from a highly decorated 911 Dispatcher.

I am in the process of getting a Bachelor's & Master's, but nothing beats Experience! SKILLS

Highly Skilled in Microsoft O365 Network management with Active Directory Cloud Management – AWS/AZURE Desktop & Workstation configuration Diagnosis & troubleshooting of computer & network issues LAN & WAN configuration and management

EDUCATION

SUNY Westchester Community College Valhalla, NY

Double Associate of Applied Science in Computer Information Systems & Cybersecurity May 2026 Iona College New Rochelle, NY

78 Degree Credits - Information Decision Technology Management Certifications: CompTIA Security+ & Network +, CCNA Certification, Civil service 55a/b/c eligible EXPERIENCE

Westchester County Dept. Emergency Services Valhalla, NY Emergency Communications Specialist I Training OƯicer Apr 2008 – Present

Answering 100-150 calls per shift with excellent customer service

Excellent documentation skills for instant transmission to First responders

Utilized a comprehensive database for tracking emergency events across Westchester County, optimizing data retrieval and reporting capabilities; facilitated real-time access for 60+ emergency departments.

Coordinated operations for Fire & EMS units across Westchester County, managing over 180,000 emergency response events yearly; streamlined communication protocol that enhanced response times.

A part of the field communications unit coordinates incident dispatch teams and oversees communication operations. As a communications leader, I ensure eƯective communication among field personnel and with the department's central communication hub.

I assisted in developing and implementing company policies and procedures to ensure compliance with industry regulations and best practices.

As a hands-on trainer and mentor for new employees, I provided one-on-one training and took the initiative to create a comprehensive training manual that outlined key processes, best practices, and company policies to serve as a valuable resource for new hires.

• Federally Credentialed COML & CPR Certified Emergency Medical Dispatcher. Verizon Wireless Zone Franklin Square Franklin Square, NY Assistant Manager/IT Specialist - Part-time Oct 2014 - Jan 2017

• - Maintained inventory of store phones, including ordering and RMA's

• - Accounts Payable & Accounts receivable

• -Assisted Customers with setting up phones and tablets

• - Built, installed, and maintained VOIP phone systems for both stores

• - Maintained Server and Windows operating system between 9 workstations

• - Provided 24/7 ON-Call Technical help desk support

• - Responsible for maintaining token access through Verizon wireless business SSO, including adding and removing employees and granting access and permissions Michael Leon

Mahopac, NY 914-***-**** *******.****.************@*****.*** www.linkedin.com/in/MichaelLeon662 2

Mt. Pleasant Police Department Valhalla, NY

Law Enforcement Dispatcher - Part-time Feb 2022 - Jan 2024

• Experienced in using Slack & RapidSOS Administrator. Lonestar Towing and Repair Stamford CT

Operations Manager -Full-time Jan 2005 - Jan 2010

Managed Day-to-day operations.

Managed Payroll and accounts payable and receivable

Responsible for Maintaining network wireless and LAN and Administered extensive database, which included an AVL integration, Customer database, and Invoicing System.

Provided 24/7 Technical Support for in-truck tablets & 7 workstations, which also included an extensive database for mechanics and RO and PO tracking

VOLUNTEER

Port Chester Volunteer Fire Department – Oct 1999 – 2015 Firefighter

• Company Secretary & Secretary to the Chief of Department.

• Website Administrator & Designer.

PS221Q PTA Mar 2020 – Jun 2021

PTA Executive Board Member – Technology& Website Administrator

Created, Administered, and Maintained Website

Handled E-Commerce website, database, stripe

Zoom Administrator up to 100 Users

Maintained Database and newsletter mailings

Provided reports for treasurer

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