Customer Service Support
Resume:
Raymond J. Doll
Clifton Park, N.Y 12065
Griska Hamilton National Income Life Ins.
Independent Life/Health/Accident Insurance Agent:
Canvass for leads with the goal of converting leads to appointments and then to enrollments for union members and their families via phone and Zoom.
Process price quotes and applications online for submission.
Underwriting.
Provide follow up and Customer Support
12/21-06/22 Rush St Gaming
Surveillance Agent:
Conducted internal surveillance of Rivers Casino. Maintained constant surveillance of entire casino to include all areas: Gaming floor, cashier cages, kitchen, hotel, lobbies, and parking garages and lots utilizing digital security system and over 500 surveillance cameras. Documented and reported all incidents for potential court cases.
03/16-012/21 Teksystems Aerotek Kelly Services
Independent Contractor: ADT, SI, Doyle Security companies, NYSDOH.
IT help desk: assist callers with internet and internet related problems, provide technical support to state employees, doctors and nurses. Install, repair and inspect residential, commercial and industrial security and fire detection systems to include banks and government offices and military industrial manufacturing facilities. Performed all related wiring, networking and programming for internet based systems with motion detection, facial recognition, spacial control and fire detection suppression systems.
01/08- 06/15 Time Warner Cable
Cable Technician/Installer:
Install and disconnect cable, VOIP phone, and broadband internet services in subscriber residences. Install drops, outlets, converters, cable modems, digital terminals. Sales, troubleshooting, resolve customer problems by providing courteous and businesslike customer service to diverse clientele
SKILLS:
Life, Accident and Health insurance policy writing and Sales.
Eapp, Mobile impact
Microsoft 365, (Teams, Outlook, etc.). ZENworks (remote control),
EPIC medical software training, test and train employees on new software in person, on phone or remote.
Excellent customer service and communication skills to include problem solving with escalation as needed.
Certified in all aspects of Cable, phone and internet installation and repair
Qualified residential appraisal assistant
Residential and commercial property interior and exterior inspection
Engineering Field Technician
Construction Site Inspection and Report Preparation
Concrete, Steel, Spray-on Fire Proofing, Soil Inspection
Ultra-Sonic Non-Destructive Testing
Visual weld and bolted connection inspection
Security and Protection Specialist: 8 years
Building and Jobsite Security Coordination
Security Call Center Operator and Customer Liaison
Bank Robbery Protection and Response Coordination
Industrial Security Coordination and HAZMAT Spill Specialist
Classified Government Material Protection and Security Procedures
TYPE 30-40 WPM
Firearms training
Basic Computer, Computer repair, and Networking skill Commercial Diver and Underwater Specialist
Underwater Welding and Burning
Underwater Structural Inspection and Repair
Dive Operations Supervisor
Engineering Field Technician
Construction Site Inspection and Report Preparation
Concrete, Steel, Spray-on Fire Proofing, Soil Inspection
Ultra-Sonic Non-Destructive Testing
Customer Service and Sales: 15+ years
Automotive Sales
Phone and Route Sales
Customer Service Rep.
Call Center (outgoing calls)
EDUCATION:
2024: WebCE Life, Accident Health Insurance course.
2006: Manfred Real Estate School
2005: NYS 8 hour Security Course
NYS Annual 16 hour Security OJT Training Course
OSHA 40 hour HAZWOPER training course.
Course of Study: Handling and working around hazardous industrial materials.
Red Cross First Aid and CPR training course
2001: OSHA 10 hour Construction Site Safety Outreach training course
Ohio Dept. of Transportation Bridge Inspection course.Course 5501.47 Revised Code
1999: NDT/UT Level II course
Course of study: Ultrasonic Non- Destructive Testing
Divers Academy of the Eastern Seaboard
Course of study: Commercial Diving and Underwater Construction
1989: US Naval Special Security Officer School
Course of Study: Tactical and Operational Intelligence
1985 - 1989: Guilderland High School Albany, NY : Graduated NYS Regents Diploma
CERTIFICATIONS:
Life,Accident and Health Insurance License LA1852142
Time Warner Cable Technician Certification
NYS Security Guard license #100******** (presently lapsed).
OSHA 40 hour HAZWOPER CFR 1910.120
Red Cross First Aid and CPR
OSHA 10 hour Construction Site Safety Outreach Course
ODOT Intermediate Bridge Inspection 5501.47
NDT/UT Level I & II
ANSI/ACDE-01-1998 Commercial Diver
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