General Manager Assistant
Resume:
Katheryn Burke
******.*********@*****.***
***** * ***** *****, *** city West, AZ 85375
EXPERIENCE
Manager
Go Green Cleaning, Surprise, AZ / Aug 2019 - Present
•Made a schedule for employees.
•Called to confirm next day appointments.
•Interviewed and trained hired staff.
•Went to homes to give estimates to potential clients we could take on.
•Implemented new cleaning processes and team strategies to reduce necessary man-hours by 3 per week.
•Applied correct chemical solutions and used proper equipment to avoid damage to floors and fixtures.
•Managed workload across 8-10 houses and satisfied customer needs for cleaning standards and details.
Assistant General Manager and ambassador
Childhelp, Scottsdale, AZ / Jan 2020 - Feb 2021
•Evaluated consumer preferences, combined with market trends and historical data, to adjust and enhance.
•Helped incorporate product changes to drive customer engagement and firm profits.
•Managed a team of six ambassadors as well as representatives down a career path towards management/ownership.
•Choose the office's events weekly during the Monday draft with Childhelp and our event coordinator for the office.
•Made professional relationships with all staff I’d train, in order to ensure setting up my team for success.
•Worked the events for any new establishments before sending my team to get an understanding of potential traffic.
•Trained every new employee how to approach sales with clients who are not familiar with Childhelp.
Assistant Manager
Celebrity Tanning, Scottsdale, Arizona / Aug 2017- Jan 2020
●Experience with training new staff
●Employee Scheduling
●Increasing in revenue by selling salon products and memberships
●Maintaining a clean salon
●Strong skills in managing front desk
●Positive attitude always while greeting guests becoming their friend, not a salesperson. Listens to their wants and needs and recommends certain products, memberships that would best suit them
●Opening and closing store
●Inventory Stock
● Closing out register daily and depositing its cash to the bank
Marketing Manager
Canyon Sports Physical Therapy, Peoria, Arizona / Jan 2016 - Aug 2017
•Worked with patients and families to develop future plans and discuss care actions.
•Encouraged patients to schedule recommended tests and procedures.
•Worked with patients to ensure effective scheduling of tests and procedures.
•Helped incorporate product changes to drive customer engagement and firm profits.
• Evaluated consumer preferences, and combined with market trends and historical data, and enhanced campaigns.
• Oversaw preparation of marketing copy, images, videos, emails and other collateral.
• Worked with marketing teams to create, deploy and optimize effective campaigns for back pain clients.
Carside to go/Server
Outback Steakhouse, Glendale, AZ / Apr 2012 - Dec 2015
•Assisted guests, including offering personable greetings and taking orders.
•Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
•Provided product information and menu item explanation in consideration of dietary restrictions.
•Delivered exceptional service as illustrated through multiple positive Yelp reviews.
•Organized work areas to foster efficiency and model exceptional kitchen etiquette.
•Cleaned food preparation areas, tools and equipment. Communicated menu item information and offered suggestions
to promote featured products.
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