Customer Service Quality Assurance

Richard Faltus

774-***-**** ***********@*****.*** Fall River, MA 02720

SUMMARY

Detail-oriented Clerk equipped with administrative, organizational and customer service skills. Enhances operations with accurate recordkeeping and timely resolutions for diverse problems. Great at managing time in fast-paced environments. Diligent shipper with superior work ethic, friendly demeanor and 20 years of experience. Customer-focused employee with commitment to quality assurance. Background includes receiving, inspecting and logging products and maintaining cleanliness of storage areas. Skilled Lead brings strong background in distribution and supply management. Identifies and resolves problems in advance to promote smooth operations. Quick learner with advanced skills in database and word processing software. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. SKILLS

Equipment Inspection

Forklift Operation

Shipment Inspection

Package Preparation

Safety Compliance

Warehouse Management

Quality Control

Materials Movement

Materials Handling

Customer Relations

Carrier Relations

Time Management

Work Order Following

Clear Communication

EXPERIENCE

Warehouse Shipper, Lineage Logistics LLC, May 2019-Current Raynham, MA

Monitored performance of operations teams and identified areas of improvement to enhance productivity.

Provided operational guidance and support to staff members in order to achieve organizational goals.

Received, organized and inventoried incoming shipments. Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.

Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.

Compared and verified identifying information of outgoing shipments. Warehouse Shipper, Preferred Freezer, September 2004-May 2019 Raynham, MA

Received, organized and inventoried incoming shipments. Packed and shipped orders accurately and efficiently. Loaded, unloaded and transported goods to and from delivery vehicles. Maintained cleanliness of warehouse environment.

Ensured quality control standards were met for all outgoing packages. Followed safety protocols when operating machinery or equipment. Processed customer returns in accordance with company policy. Reported any discrepancies or damages to the appropriate personnel. Completed necessary paperwork related to shipping activities. Labeled containers correctly according to destination requirements. Utilized RF scanners to track items throughout the warehouse. Monitored product expiration dates and took action accordingly. EDUCATION AND TRAINING

High School Diploma

Diman Regional Technical Institute - School of Practical Nursing, Fall River MA June 1992

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