Customer Service Representative
Resume:
Synethia Harrington
High Point, NC *****
*******************@*****.***
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Randstand Temp Service-Remote
April 2023 to June 2024
Taking calls for whirlpool customers about setting up their equipment. This is s an Inbound call center about their appliances, scheduling appointments to get their appliances fix, sending emails out to customers regarding their recent interaction.
Customer Service Representative
CBRE-Texas
November 2022 to April 2023
My role was taking Inbound calls from Companies calling in about they facility when they appliances are not working they call us in we set up services for them send them out email regarding there appointments Customer Service Representative
Quantum 3 Media-Remote
June 2022 to November 2022
My role is to assist members with making sure their billing is current, just the status of enrollment, checking to see if their provide is still in network, checking to see if new providers are in network, etc. In this position I also follow the HIPPA guidelines, Medicare and Medicaid guidelines. Inbound Customer Service Representative
Anomaly Squared-Greensboro, NC
November 2021 to July 2022
My duties are to answer inbound calls, make outbound calls, respond to and send emails. My position was to process health and car insurance payments for members. I processed payment for members over the phone using debit, credit, or check by phone payment method options. Customer Service Representative
Alorica Calling Center-Greensboro, NC
January 2020 to January 2021
My responsibilities on the job were to assist customers with troubleshooting their devices (phone, tablets, and other mobile devices). I processed payments for customers who need to pay their device bills using a debit, credit, or check by phone. This also included but not limited to walking the customers through the process of setting up the devices they purchased. Customer Service Representative
Sears Telemarking-High Point, NC
February 2011 to March 2019
Responsible for responding to inbound calls in a professional manner from members submitting payment for a new contract on their appliances. Suggestive Selling Techniques, accepted payments. Accepting credit cards and print and submit invoice. Worked as Team to meet and exceed monthly goals. Education
High school diploma
Richmond Senior High School - Rockingham, NC
August 2010 to June 2012
Skills
• Customer Service
• Computer Skills
• Telemarketing
• Typing
• Outbound Sales
• Upselling
• Inside Sales
• Customer service (4 years)
• Telemarketing (3 years)
• Upselling (3 years)
• Billing (2 years)
• Customer service
• Sales
• Windows
• Typing
• Cold calling
• Analysis skills
• Mobile Devices
• Network Support
• Technical Support
• Microsoft Windows Server
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