Service Representative Customer
Resume:
Margaret Webb
Margaret L. Webb
Carnegie, PA ****6
****************@*****.***
Authorized to work in the US for any employer
Work Experience
Provider Relations Specialist
Workwell Occupational Medicine, LLC - Carnegie, PA October 2017 to October 2023
Working remotely for three years in the Provider Relations Specialists position for this Workers' Comp. company, I would contact doctors and office managers, for the Providers license, DEA and malpractice insurance to insure they were compliant with and state laws and regulations. I credentialed all the states in US including Hawaii and Alaska. Creation and daily upkeep of multiple spreadsheets for all states. Also, entering new doctors participation in network into proprietary database. Customer Service Representative
Gillece Services - Bridgeville, PA
January 2010 to August 2017
Although not looking for a sales position, I have increased sales over a seven year period, this was achieved by outbound calling, inbound calls and cold-calling to existing and potential customers. Managed up to 6 people on a team. Successful in efforts to ensure customers receive courteous, accurate and efficient service. Duties include and not limited to scheduling appointments, problem solving, entering and updating confidential information into database. Mass mailings, faxing, scanning and answering multi-line phones.
Admissions Assistant
Pittsburgh Technical College - Oakdale, PA
January 2015 to January 2017
Made contact with high school students on a daily basis to synchronize college visitation days. Cold calling while updating pertinent personal information in proprietary database. Assistant Preferred Provider Coordinator
CorVel Corporation - Green Tree, PA
August 2007 to January 2014
Total responsibility for creation and distribution of Workers' Comp. provider panels for PA as well as other panel states. Produced & printed all business cards, brochures and printed material. Recruited prospective providers into network through phone, mail and in person solicitation. Maintained good relations with doctors, employers, and third party administrators and agents. Education
Graduate in General Studies
Chartiers Valley High School - Kirwan Heights, PA
January 1984 to May 1988
Skills
• Typing
• Problem Solving
• Oracle
• Microsoft Publisher
• Microsoft Excel
• Microsoft Access
• Mitel/Softphone
• Microsoft Teams
• Computer skills
• Data entry
• Microsoft Office
• Data management
• Communication skills
Certifications and Licenses
Driver's License
January 1988 to June 2027
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