Customer Service Shift Leader
Resume:
Shaitor Alford
Problem Solver
Macon, GA *****
*************@*****.***
Customer Service
Authorized to work in the US for any employer
Work Experience
Problem Solver
Kohl's DC875 - Macon, GA
December 2021 to Present
• Ensure the department reaches a certain number of worked units in an 11 hour time frame.
• Close out and verify completed purchase orders,starting with the older dated merchandise
• Take specific purchase orders out of trouble status so that they can be scanned in and sent out to stores.
Shift Leader
Little Caesars - Macon, GA
March 2019 to November 2021
Provide excellent customer service
Keep work area neat and tidy
Stock drinks and sauces
Run cash register
Train new employees
Open and close store
ERS Representative
GEICO - Macon, GA
December 2017 to September 2018
• Verify policyholder information accurately
• Document specific information regarding breakdown location of customer's vehicle
• Maintain a call level of at least 3.
Crew Member
Burger King - Macon, GA
November 2016 to December 2017
• Provided excellent customer service
• Keep a neat and clean work environment
• Operate cash register and drive thru area
• Stock supplies before they run out
Cashier
S Deli & Wings - Perry, GA
October 2013 to May 2014
Provided excellent customer service to each and every one of my customers as well as placed their orders.
Maintained cleanliness of workplace which included cleaning the restroom areas, gathered and emptied trash and cleaned behind the counter areas. Secretary
AAA DUI School - Forsyth, GA
June 2011 to March 2013
Taking calls
Taking messages
Giving information about the classes
Booking students for various classes
Collecting pay
Faxing and printing information
Organizing information
Keeping all paperwork neat and up to date regularly Education
College in Website Development
Devry University
July 2019 to June 2020
High school Diploma
Hutchings Career Center Macon
2012
Skills
• Computer Skills (7 years)
• CASH (5 years)
• CASH REGISTER (5 years)
• Microsoft office (5 years)
• MS OFFICE (5 years)
• operations (Less than 1 year)
• Microsoft Excel
• Time Management
• Typing
• Computer Literacy
• Cashiering
• Cash Handling
• Data Entry
• Cleaning Experience
• Microsoft Powerpoint
• Web Development
• Web Design
• HTML5
• CSS
• JavaScript
• Customer service
• CICS (2 years)
• Lightning Pick (2 years)
Languages
• English - Expert
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