Customer Service Information Technology

MAHAD FARAH

** ***** *** ******, ***********, MN 55402

Phone : +1-612-***-****

E-mail : ***********@****.***

Skills Summary:

Extremely dedicated, organized, and team-oriented. Outstanding customer service and communication. Highly skilled at assisting coworkers and customers utilizing best practices.

Education:

High School -GED

Bachelor's Degree of Science in Information Technology (Pune College- India 2007)

Bachelor’s Degree in Business Administration, Information Technology (WGU-2024-Present).

Experiences:

2008-2015: China-Salam Trading Company: Import & Export Logistic

We provide services and assist our most valuable clients worldwide to buy goods in China, such as logistics, shipment shipments, and documentation.

Hong Kong- Logistics and Supply Chain:

2017-2021: Estes News & Gift /Bluwire Inc.- store supervisor

My role as supervisor consists of directing the employees through their daily routines and interacting with customers to ensure a satisfactory experience. I also act as quality control, ensuring customer satisfaction through training employees properly and adhering to company policy.

2018-Weaving Cultures, LLC: Monticello, MN Medical interpreter.

We provide language services to non-English-speaking patients to help them communicate with doctors, nurses, and other medical staff.

11/2021- 11/2022: USA Mobile Drug Testing- MSP Airport

We administer COVID-19 PCR tests to our local and international travelers at MSP Airport.

2022- 2023: Elliot Park Neighborhood Inc.- EPNI- Community Organizer

As a community organizer, I ensure that the Elliot Park Neighborhood community has access to affordable housing and a safe neighborhood.

Awards and Acknowledgements:

Certificate of outstanding work in customer service. (MSP Airport)

Interpreter certificate.

Pediatric First Aid/ CPR certification

Skills

Proficient computer skills with Microsoft Office.

Language:

Somali, Arabic, French, English

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