Pharmacy Technician Customer Service
Resume:
Curshanna Kelly
Lancaster, CA 93535
***************@*****.***
PROFESSIONAL PROFILE
Eager and adaptable pharmacy technician with strong customer service skills looking to pursue new opportunities in a pharmacy environment. Collaborative team player and organized employee with excellent customer service skills and passion for providing top-notch patient care. Patient-focused and a problem solver who can adapt to new policies and procedures. Familiar with pharmacy operations and equipment, as well as insurance verification, filling/dispensing, and compounding. Outgoing and detail-oriented with a strong work-ethic; HIPAA Certified with 40wpm.
QUALIFICATIONS
HIPAA certified
Prescription processing and filling
Familiar with Treatment Authorization Requests (TARs)
Strong understanding of Sig Codes/Abbreviations
Skilled in maintaining inventory levels and stocking orders
Brand/Generic medication foundation
Great foundation of the pharmaceutical laws
Excellent customer service with a friendly, timely, and professional demeanor
Ability to input accurate patient data, as well as insurance information and verifications, into electronic profile
PROFESSIONAL EXPERIENCE
Walgreens Pharmacy Dec. 2023 – Feb. 2024
Pharmacy Technician Extern
Answered telephones and responded patient requests, questions and/or concerns, referring callers to pharmacist if/when needed
Worked with brand/generic medications
Computer data and order entries
Up kept inventory and return medications to stock
The Cheesecake Factory Jan. 2021 – Dec. 2021
Line Cook
Built loyal clientele through friendly interactions and consistent appreciation
Maintained working knowledge of restaurant's policies and procedures
Took initiative to find extra tasks when scheduled duties were completed
Followed all applicable guidelines and regulations for food handling and safety
EDUCATION
San Joaquin Valley College Feb. 2024
Pharmacy Technician Certificate
Academic Dean’s List
HIPAA Certification
Pharmacy Technician License – pending May 2024
VOLUNTEER EXPERIENCE
Antelope Valley Hospital July 2021 – Aug. 2021
Volunteer/Floater
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