Part-Time Information Technology

Foram Patel,

Tel: 639-***-****, Email: **************@*****.***

PROFILE

An organized and motivated employee with an experience in service and projects in Information Technology. Ability to provide services related to IT from managing its services to troubleshooting them. Excellent in time management. Strong organizational skills in various environments along with building relationships and accomplishing goals. Also keen to apply my knowledge to maintain high standards to achieve corporate goals.

EXPERIENCE

McDonald’s, Calgary AB

Guest Experience Leader (May 2023- Aug 2024)

Worked Part-time on feedback website taking surveys of customer and their feedback for there visit.

Greeting and helping them when asked to.

Making sure that they visit us again and give good feedback about its quality, quantity and hygiene.

McDonald’s, Calgary AB

Employee (Sep 2022 – May 2023)

Part-time employee responsible for maintaining all sale activities.

Maintaining high interaction with the customer from taking the order to delivering food. Keeping good communication with customer and greeting well. Built strong working relationship with both customer and workmates.

Achieving everyday target without any mistakes.

BrainerHub Solutions, Ahmedabad India

Wireless Networking and Junior Programmer (Feb 2021 – May 2022)

Created a network design for the company including all the departments. Also lead the team to supervise, guide and maintaining productivity

Troubleshooting the networking issues and helping teammates with achieving the desired outcome.

Full-time worked on programming languages such as Python Programming, C language, C++ language.

Helped projects with server fundamentals, contributing to efficient IT operations.

Worked as a leader to supervise and guide teams and maintain productivity.

Also checked on a company’s hardware products working capacity and suggested new hardware’s to bring the company to its highest standards.

EDUCATION

Post-Graduate Diploma, Information Technology Services, Southern Alberta Institute of Technology, Calgary AB, Canada

Computer Engineering, Madhuben and BhanuBhai Institute of Technology, Gujarat, India

Diploma with major in Maths and Computer Science, Convent of Jesus & Mary High School, Gujarat, India

CERTIFICATION

ITSM: IT Service Management Fundamentals, Service Now

CCNA: Enterprise Networking, Security, and Automation, Cisco Packet Tracer

Wireless Networking Fundamentals, Cisco Packet Tracer

Switching, Routing and Wireless Essentials

Cybersecurity Foundation, Palo Alto Networking Academy

Network Security Fundamentals, Palo Alto Networking Academy

Micro-Certification, ServiceNow

SKILLS

Skill development with a keen interest in emerging technologies.

Consistently reliable with strong sense of responsibility.

Managing multiple priorities effectively

Ability to Collaborate effectively in diverse team environment.

Strong Leadership & Organizational skills

PROJECTS

Capstone Project

In the project an IT help desk service was created for 500 students to use the service. In which a technician was added, and security rules were made for managing the help required to the student, sending that request to the technician and solving the ticket .

IT security & Desktop Networking

Created a security network for various machines by making VPN connection and making policies to secure the network connection. Also creating a report for the exploitation of various machines and about the improvement needed in for a secure machine.

Wireless Networking

In it a company’s wireless network setup was needed to configure by checking the weakness in it and solving it by trying the solution of connection in various servers such as windows and Linux.

WIT Cloud Transformation – Cloud Computing

Created various required things using Microsoft azure for managing the data for the machines and creating website.

Basic vSphere High Availability Architecture – Virtualization & Advanced Servers

Worked on various virtual machines from creating them to giving them network segmentation and building the connection. Also worked on various servers such as Windows, Red Hat Linux, Kali Linux and done configurations on them.

REFERNCES

Available on request.

Contact this candidate