Medical Assistant Front Office

Arizucena Perez

**** ****** **. ********* **, ***03

951-***-****

*************@*****.***

Objective

I am seeking for a position as a Medical Assistant, Administration Assistant (lead/supervisor) and or billing coordinator which can allow me to grow as an employee and person. Always willing to do more than the expected, challenging my skills with new skills to gain more knowledge and use it to my advantage. Responsible, dependable, warm hearted, professional and happy person hoping to be able to put her 13 years of medical experience and expertise to your company. Actively pursuing my RN to BSN.

Professional Experience

Orange Coast Memorial Hospital 06/2017-Present

Case Manager Assistant (Inpatient Specialty services)

- Care Transition Inpatient to Home

-Medication reconciliation

-Epic, GNP Epic Care Link, MW, WE Proficient

- Reaching out to patients once home w/in 48-hour period

- Review clinical (discharge summary) for patients

- Assist with any home health/ or DME issues

- Run hospital rounds on daily basis

- Communicates effectively with patients, Doctors hospitalist, case managers and hospital staff.

- Hospital patient visitations daily

- Word and Microsoft Word Excel proficient

- Coordination of coumadin, primary care physician, specialist and dialysis center appointments

- Understanding, shows empathy to others with great communication skills

-Understanding, professional with excellent work ethic. Enjoys teaching and being a team leader.

Memorial Care Urgent Care 01/2016-06/2017

Front office administration/Medical Assistant

-EMR Proficient EPIC

-Excellent communication skills, team player

-Enjoys being a leader and will always take the initiative no matter the circumstance

-Answer heavy phone lines/Check in/Checkout 50+ patients

-Checking in and out work comp patients

-Reviews claims to ensure that all parties follow proper guidelines and workers' comp laws.

-Work comp proficient

-Checking pts vitals /rooming pts

-Assisting providers with a smooth workflow

-Assisted providers with inhouse procedures

-Marketing for MCMG/Covered front office/back office MCMG facilities when short staff.

Front Office/ Back Office Skyline Urology 01/2012-01/2016

Robert J Bae M.D. Adam Blatt M.D.

Newport Beach CA, 92660

EMR Proficient NextGen, Medisoft, ME devolve & GE

Next Gen proficient

Prostate biopsy/ vasectomy/Urodynamic scheduler pre-op instructions.

Urodynamic Scheduler-Coordinator

Check-in and Checkout

Answering Heavy phone lines

Posting payments/mailing out account statements

Collecting copayments

Scanning and filing documents

Prioritizing patient daily care according to acuity and scheduled patient procedures

Scheduling Follow up, cystoscopy, UDS, vasectomy, ultrasounds & prostate biopsy appointments

Assisting patients with billing and account questions

Able to multi-task and handle busy phone lines

Assisting with patient and family education

Utilizing PC to enter and retrieve patient data

Operating electronic fax and copy machine

Familiar w/insurances hmo, ppo, epo, point of service etc…

Proficient submitting procedure & medication authorizations through GNP,

AIM & Hospitals.

Preparing and administering Lupron and BCG

Receptionist/Cashier

Andrea

Santa Ana CA, 92707

Answering heavy phone lines

Greeting/scheduling clients

Data Entry

Collecting and posting payments

Front Office/Surgery Scheduler OB-GYN 05/2009-01/2010

Jaime Ludmir M.D.

Santa Ana CA, 92704

•Answering heavy telephone lines

•Check in and Check out

•Collecting co-payments and surgery money

• (Surgery Scheduler) Booking appointments for clinic and hospital procedures such as DNC, polyp removal, c- sections and regular deliveries, etc.

•Experience filling out EDD packets and verifying insurances.

Internal Medicine Medical Back Office/Front Desk 06/2008- 05/2009

Mikio Tachibana M.D.,Kathryn Rigonan M.D.

Fountain Valley CA, 92705

•Administering injections, vital signs, EKG

• Restocking rooms with supplies, Autoclaving

•Assisting Dr. with well woman exams, physicals and small surgical procedures

•Contacting laboratories for patient results

•Answering telephones, filing and scheduling appointments

-Reviewing medical claims and assuring accuracy on workers comp paperwork.

•Requesting medication prior authorization and Electronically approving and refilling prescriptions to pharmacies.

Sand Canyon Urgent Care/Front Office

Dr. Matt Mullarky, Dr. Steven Lin and Dr. Tom Ryu 02/2008-05/2008

Irvine Ca, 92618

•Check in/discharging patients

•Handling workers comp and private insurance patients. Contacting adjusters and obtaining authorizations.

•Answering telephones, filing and scheduling appointments

•Typing Dr’s 1st Reports

10/2010-06/2011

Languages

•Spanish- fluent speaker, writer and reader

•English- fluent speaker, writer and speaker

•Vietnamese- Basic greeting

Education

Pending- Peer health educator certification

01/2019-Present Orange Coast College Costa Mesa, CA

Associates in Nursing to BSN

08/2007-01/2008 Central County ROP Santa Ana, CA

• Clinical Medical Assistant Back Office I and II

08/2007-01/2008 Central County ROP Santa Ana, CA

• Medical Computerized Insurance Billing Specialist

07/2007-08/2007 Central County ROP Santa Ana, CA

• Health Careers

09/2002-06/2006 Saddleback High School Santa Ana, CA

• Four years of high school

Awards Received

MHS Annual Corporate Compliance Training 2020

CERTIFIED PEER HEALTH EDUCATOR 12/2020

MHS Annual Corporate Compliance Training 2019

Osha Training Completion Certificate 11/2015

Skyline Customer Service Training Certificate 07/2015

• Lactation Education Series Part I Certificate 08/2009

• Lactation Education Series Part 2 Certificate 08/2009

• Clinical Medical Assistant Back Office I and II 01/2008

• Medical Computerized Insurance Billing Specialist Certificate 01/2008

• First Aid Certification 07/2007

• CPR Certified American Red Cross 07/2007

• Health Careers Certificate 08/2007

• High School Diploma 06/2006

Competencies

Bilingual English/Spanish

Workers comp proficient

Current nursing student to RN to BSN

MCMG Lean participant proficient

Excellent communication skills, critical thinker, problem solver

Expert in MCMG scheduling workflows and regulations

Affiliated with all 3 campuses, OCMMC, SMMC, LBMMC

•Vital Signs

•Venipuncture

•Capillary puncture

•Administering injections

•EKG

•Assist with medical examination: General, urology & Pediatric

•Assisting with routine physical and gynecologic exams

•Medical and surgical Asepsis

•Sterilization Techniques

•Autoclave

•Faxing

•Photocopy

•Answering Telephones

•Insurance verifications

•Process insurance claim forms for maximum medical reimbursement

•Code CPT, HCPCS and ICD 10

EMR Proficient

References

Michelle Stagnaro (manager) MCMG

Mona Spellmeyer (manager)

Scott Martin (supervisor) MCMG 714-***-****

Mary Tiong (case manager) MCMG

Buffy Davis (operations manager brookhurst) 714-***-**** MCMG

Diane Brown (professor)

Teri Whiffen (manager) MCMG 714-***-****

Contact this candidate