Customer Service Technical Support
Resume:
KulJeet singh
# ****, *-*****, ****** ****, NayaGaon
Distt. SAS Nagar, Punjab
*****************@*****.***
OBJECTIVE
Seeking a challenging position as a Professional in the field of network management and security. I would like to mention that I have many years of practical experience in networking that should help me to plan and implement various servers and workstations.
SUMMARY OF SKILLS:
●Demonstrated customer service and personnel management skills
●Ability to communicate effectively with non-technical and technical staff
●Ability to perform tasks in a team as well as independently
●Excellent troubleshooting, analyzing and problem solving skills
●Highly motivated and ability to work in a dynamic and fast-paced environment
●Highly skilled in developing innovative solutions to handle complex problems
TECHNICAL SKILLS:
●Knowledge of operating systems like Windows 2003, 2007, XP, Window 7, Window 8, Window 10,Window 11
●Proficient in Switches, wifi routers, DELL,IBM,HP servers, DHCP, DNS and Cisco devices
●Extensive knowledge of Microsoft outlook and Microsoft 365 exchange
●Expert in server implementation.
●Familiar with Windows 2008,2012,2016,2019,2022 server, workstation, and networking experience in a multi-vendor and complex network environment.
●Expertise in LAN troubleshooting, installation, maintenance & technical support on Windows Operating Systems
●Good knowledge to install and resolve cctv camera`s and Bio matric attendance machine issues
EDUCATIONAL QUALIFICATION:
Bachelor of Arts, Kurukshetra University, Kurukshetra, Haryana, India, 1999.
CERTIFICATION:
●One year computer hardware course in 2000 from Patiala, Punjab .
●Microsoft Certified System Engineer (MCSE) in 2006.
PROFESSIONAL EXPERIENCE:
Asst. Manager (1st Nov. 2010 - Till Date)
JCBL Group, Chandigarh
Responsibilities:
Attending all the complaints of Server, Networking, Laptop and desktop regarding assembling, Installation, and Maintenance for almost all units of JCBL Group (including Acme Formulation Pvt. Ltd., Globe Automobiles Pvt. Ltd., All Harley-Davidson Dealerships, AUDI (Jaycee Automobiles Pvt ltd),Hudson broker Pvt ltd,Aveda Ayur LLP,Herbal chakra, Jcbl Marvel Tipper, Mobility Solution Pvt Ltd,Globe Trucking Pvt Ltd etc.)
Also Responsible for maintaining records of assets.
Reports to Group Head, Information Technology of JCBL Group.
Handle & solve all the Server, Networking, System, etc. related problems.
Managing the IT Asset, software licenses & day-to-day operations of the office
Managing Escan antivirus server, update the server, block the USB access, update the client computer,
Responsible for managing Windows Server 2016,2012, 2008 and 2003 Application Servers
Responsible for managing the mail server and client mail account configuration
Responsible for managing server backup and client configuration user creation and maintain the user record and audit trail monitoring
Handles purchasing of all latest systems & Mac books from different suppliers, & have good tie ups with them.
To deal with Vendors regarding Hardware & Software procurement / service / AMC
Etc
Handle and solve cctv camera`s and biometric machine issues
Customer Support Engineer(Oct. 2009 – Oct. 2010)
Redington India Ltd., Chandigarh
Responsibilities:
Handle all Server complaints and attend the same on priority basis and deputing service executive as per skills.
Maintain all complaint register for Warranty IBM, Post Warranty and AMC Also.
Senior Hardware Engineer (Mar. 2002 – Sep. 2009)
Paramount Business System Co., Chandigarh
Responsibilities:
Troubleshooting of Hardware, Software, Printer & LAN Networking related problems.
Installing & configuring of Windows Server 2003, 2008, XP Professional, Vista and Proxy Servers.
JOB PROFILE:
●Extensive and hands on experience with Windows. Keen to handle complex and challenging work.
●Troubleshooting & solve Network Problems in Windows 98Xp Professional, Win. Vista & Windows server 2000, 2003,2008,2016,2019,2022
●Configuring Network Connection in windows 2000 and 2003,2008,2012,2016 Server.
●Handle & Solve all Server, System, networking related all problem
●System Maintenance.
Past Worked Experience:
Handled configuration of user desktop to join server in domain.
Handling the entire network of above given key customers.
Responsible for escalations of technical issues.
Desktop software, servers and networking devices.
Installation and maintenance of laptops.
Administration of the Computer Network/Software Platforms.
Provides Support for XP, DOS, Windows NT, Window Vista, window 7,window 8, win 10 server 2012,2016,2019 Operating System Platforms.
Maintains Printer DMP, & LaserJet.
Handling Escan antivirus Admin kit of 500 Users
Installing and configuring computer hardware operating systems and applications;
Monitoring and maintaining computer systems and networks;
Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;
Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
Replacing parts as required;
Providing support, including procedural documentation and relevant reports;
Following diagrams and written instructions to repair a fault or set up a system;
Supporting the roll-out of new applications;
Setting up new users' accounts and profiles and dealing with password issues;
Responding within agreed time limits to call-outs;
Working continuously on a task until completion (or referral to third parties, if appropriate);
Prioritizing and managing many open cases at one time;
Rapidly establishing a good working relationship with customers and other professionals, such as software developers;
Testing and evaluating new technology;
Conducting electrical safety checks on computer equipment.
Hobbies & Activities
Playing Cricket.
Listening music.
Watching movies.
Area of Interest
IT Companies
Government Sectors.
Any Industrial Areas.
PERSONAL DETAILS:
Name
:
Kuljeet Singh
Contact No.
:
Email Id
:
*****************@*****.***
Address
:
No 1534, F-Block, Adarsh Naga, NayaGaon
Distt. SAS Nagar, Punjab
Gender
:
Male
Nationality
:
Indian
Marital Status
:
Married
Father’s Name
:
Paramjeet Singh
Language Known
:
English, Hindi and Punjabi
Hobbies
:
Travelling, Music, Reading, Surfing
PLACE: Chandigarh
DATE:
Kuljeet Singh
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