Technical Support Customer Service

CLARENCE DAY

Bena, MN ***** 218-***-**** ************@*****.***

Professional Summary

Certified IT professional organized, dependable, and successful at managing multiple priorities with a positive attitude. Adaptable professional and proven knowledge of IT strategy, validation procedures, and configuration management. Offering excellent communication and good judgment. Motivated to learn, grow, and excel in this industry.

Technology Summary

Systems: Windows 7/8/10, Mac OS X, iOS, DNS and DHCP; Systems Administration; Networking; Network Troubleshooting; Physical and Logical Security; Networking Standards and Protocols; System Backup and Recovery; Cloud Computing; Technical Support; Microsoft Azure; Linux Command Lines & Scripts; CCTV, Digital Sentry

Hardware: PC Repair, Disassemble and Reassemble desktop PCs; Hardware Troubleshooting; RAM, Hard Drives, Motherboards, Network Interface Cards, and Processors.

Software: Microsoft Firewalls; Malware Remediation; Adobe Acrobat XI Professional; Scripting with Visual Basic; Classless IP Addressing; Software Troubleshooting; Microsoft Cloud Services; Help Desk Support

Security: Identify, Classify & Remediate Threats, Risk Assessment & Incident Response, Digital Forensics, Hybrid/Cloud Operations; Cyber Security Planning and Management, Log Files Analyzation, Security Protocols for Wireless Networks & Mobile Devices; Intrusion Detection/Prevention; Systems Security, Windows Based Server Security; Hacker Prevention; Security Operations Center; Intrusion Detection & Prevention; Disaster Recovery; Business Continuity

Networking: Enterprise, Data Center, Cloud and Virtual Networking Operations; Configurations; Network Security & Troubleshooting; Wireless Network Administration; Switch & Router Configuration.

Key Skills and Achievement

Customer Relationship Management: Developed and maintained strong relationships with customers, addressing their needs and offering tailored solutions to drive sales and enhance customer satisfaction.

Technical Troubleshooting & Surveillance: Monitored and analyzed live video feeds and audio-video equipment to identify suspicious activities, documenting findings and submitting detailed reports to supervisors, showcasing an ability to manage technical systems and ensure compliance with security protocols.

Data Entry & Management: Processed transactions, managed inventory, and handled sales documentation with accuracy and efficiency, demonstrating strong attention to detail and data management skills.

Training & Team Leadership: Trained and supervised new team members in sales, customer service, and surveillance operations, improving overall team performance and ensuring adherence to best practices.

Confidentiality & Compliance: Maintained strict confidentiality of sensitive information and adhered to company policies and state regulations, demonstrating reliability and integrity in handling critical tasks.

Communication & Customer Service: Leveraged excellent verbal and interpersonal skills to engage customers, assess their needs, and provide exceptional service, resulting in expanded customer bases and repeat business.

Education

Information Technology Security Administrator September 2023 My Computer Career

Certifications: Linux Essentials; CompTIA Security

GED May 2005 Bemidji Senior High School – Bemidji, MN

Work History

Technician Representative AOL Online/Globe Life – Bena, MN July 2024 - Present

Sales Representative Vector Marketing and Cutco Products - Bena, MN November 202-Present

Surveillance Operator Northern Lights Casino – Walker, MN April 2018 – May 2019

Cashier Palace Casino and Hotel – Cass Lake, MN January 2017 - February 2018

Blackjack Dealer Palace Casino and Hotel – Cass Lake, MN February 2016 - January 2017

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