Data Entry Customer Service

Marie Benita Myrthil

Tel: 786-***-**** *****.**********@*****.*** Miami, FL 33150

PROFESSIONAL SUMMARY

Organized and detail-oriented professional with over 10+ years of office management and secretarial experience. Holding a Master’s Degree in Social Psychology and a Bachelor’s in School Administration with a strong background in supporting schools and managing office tasks. Recognized for effective communication, accurate record-keeping, and a dedication to helping students. Committed to promoting a positive and efficient work environment. Speaks Creole and French fluently.

Key Proficiencies:

● Office administration

● Educational support

● Student records management

● Exam coordination

● Communication and

correspondence

● Document preparation and

formatting

● File organization and

maintenance

● Supervisory skills

● Time management

● Customer service and support

● Data entry and management

● Problem-solving and conflict

resolution

● Team collaboration and

leadership

● Confidentiality and discretion

● Attention to detail and accuracy

TECHNICAL EXPERTISE

● Microsoft Office

● Data entry and

management

● Record keeping

● Customer service and

support

● Confidentiality and

discretion

● Typing skills

EDUCATION

Miami Dade College July 2024

ESOL Level 4 Miami, FL

Abraham University January 2022

Masters Degree in Social Psychology Winter Garden, FL David University

Bachelors of Arts in School Administration May 2020 Yale Coursera December 2020

Introduction to Psychology

PROFESSIONAL EXPERIENCE

Lycee De Sibert Miami, FL

Secretary August 2018 – March 2024

Managed comprehensive administrative functions, supporting educational staff and students efficiently. Key responsibilities included handling communications, preparing attendance records and exams, and maintaining accurate student documentation. Supervised students aged 14-27, ensuring a well-organized and supportive environment.

• Directed and managed all incoming communications, ensuring professional and timely responses to phone calls and written correspondence.

• Developed and maintained accurate attendance records and exam schedules for classes of up to 120 students, ensuring data integrity and compliance with educational standards.

• Oversaw the organization and distribution of exam materials, achieving zero errors in documentation management.

• Composed and formatted formal documents and reports for educational administration, maintaining high standards of professionalism and accuracy.

• Implemented efficient file management systems, maintaining comprehensive and error-free records for 1,200 students.

• Provided leadership and guidance to students aged 14-27, fostering a supportive and disciplined learning environment.

Ecole Mixte La Providence Miami, FL

Secretary February 1997 – November 2015

Led the night-time administrative operations, overseeing a staff of 20. Ensured smooth functioning across various departments, maintaining high standards of accuracy in student records and documentation. Recognized for exceptional performance with multiple awards.

• Directed and managed nightly administrative operations, coordinating efforts across front desk, front services, housekeeping, engineering, security, and room service departments.

• Spearheaded the development and implementation of accurate attendance records and exam schedules for 1,000 students, ensuring data precision and adherence to institutional policies.

• Ensured meticulous organization and management of post-exam documentation, achieving a flawless record-keeping system.

• Drafted, reviewed, and finalized formal documents and communications for the educational administration, upholding strict standards of accuracy and professionalism.

• Designed and maintained comprehensive file management systems, ensuring reliable and accessible records for 1,000 students.

• Supervised and mentored students aged 3-15, creating a nurturing and structured educational environment.

• Honored with the "Most Appreciated Employee" award for four consecutive years in recognition of outstanding performance and dedication.

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