Customer Service Data Entry
Resume:
Vanessa M Sanchez
Fresno ca 937**-***-***- 9131 ***********@*****.***
JOB OBJECTIVE
To secure a position within a company where I can share my experience and grow with a company
HIGHLIGHTS OF QUALIFICATIONS
Dynamic and can deliver excellent service while maintaining a friendly and professional demeanor
Can be counted upon to complete assigned tasks and to go beyond the scope of the position
Energetic, self motivated and detail oriented
Enjoy working with people, courteous and friendly with customers
Excellent customer service skills, remain calm when dealing with upset people
Flexible, helpful, and family oriented; work effectively with a wide range of personalities
APPLICABLE SKILLS
Heavy Customer Service – Phones Customer service Data entry
Receive cash/make change Operate cash register Stocking
Operate cash register Multi-line phones Display
Phone Interviewing Lifting 50 lbs. + Pricing
Type 30 wpm Filing
SUMMARY OF EXPERIENCE
Helped customers with product location and selection
Operated cash register, received payments, and issued change
Recorded and delivered customer's food and beverage orders
Resolved customer problems and concerns with respect and patience
Sell products, maintained store and product appearance/display
Used time management skills to prioritize, arrange and schedule daily activities
EMPLOYMENT HISTORY
05/05 - 01/07 Mover Olympic Movers Fresno, CA
Responsibilities included moving and packing furniture into houses. Loaded and unloaded cargo, moving freight, stock, and other materials to and from storage and production areas, loading docks, delivery vehicles, and containers, by hand or using trucks, tractors, and other equipment.
03/07 - 09/07 GSR/Housekeeping Motel 6 Fresno, CA
Determined charges for services requested, collected deposits or payments, or arranged for billing. Answered telephones, directed calls, and took messages. greeted customers entering establishments. counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Maintained clean and orderly checkout areas.
03/08 - 06/08 Telemarketing Synovate Fresno, CA
Telemarketing responsibilities included conducting client or market surveys in order to obtain information about potential customers. Explained products or services and prices, and answered questions from customers. 06/10-9/10 Telemarketing NorthWest ext. Fresno CA ANWSERING INCOMEING AND OUT GOING CALL,EXPLANE PRODUCT TO CUSTOMER,TAKE DOWN CUSSTOMER INFO, FILL OUT PAPER WORK FOR CUSTOMER 02/11-05/11 Telemarketing NEXTLEVEL SOLUTION FRESNO CA answering incoming and outgoing calls filling out paper work giving customer prices and taking new credit card information. 11/12-10/13 CUSTOMER SERVICE ALORICA to maintain customers accounts .in and outbound calls .go over all account information . Apply adjustments .explain bill .take payments .apply credits and upgrade plans 11/13-7/14 CUSTOMER SEVICE LAFFORTI MARKETING OFFER THE NEWEST PRODUCT TO CUSOMER .SET APPIONTMENT TO CREATE AND MAINTANE ACCOUNTS .ANWSER PHONES .SUPERVISE TEAMS ON AWAY JOBS
09/15-10/17 Transfer Agent/ Customer Service. I life and health
transfer agent must answer 1-100 live inbound customer sales calls with in 1 minute possibly hundreds a day . Operate the inbound phone system provided by many different lead sources witch would also include paying for leads and analyzing all call that come in all day . Adjust call volume to accommodate agents on the floor .be able to assess the customers needs and wants and get them connected to the proper agent. Customer service was on a needed basis . Was acting supervisor on call . Required to maintain customers account explain product info, approve or deny refunds operate the inbound customer service system, explain TPV recording and is usages . Take any and all high rate customers
EDUCATION
Marketing Fresno City College Fresno, CA
Retail Management Fresno City College Fresno, CA
General Studies Sunnyside High School Fresno, CA
REFERENCES
Available upon request
Contact this candidate