Service Representative Customer
Resume:
Penelope Fountain
Phoenix, AZ *****
*********************@***********.***
#readytowork
Work Experience
Customer Service Representative
Pearl Interactive Network 2020 Census - Phoenix, AZ February 2020 to June 2020
Help customers with their 2020 census applications. Make sure that they are summited correctly. Production Associate
Amazon Prime - Phoenix, AZ
January 2019 to January 2020
Packing merchandise. Use of Palet Jack,Tracking merchandise.Kept work area clean at all times. Manufacturing Associate
Geodis - Tempe, AZ
November 2019 to December 2019
Visual inspection of product. Use tools to make minor adjustments .Aware of material identification and segregation, Good document practices.
Customer Service Representative
Inovalon - Phoenix, AZ
January 2018 to October 2019
• Managed customer accounts
• Handled emails, inbound calls, and outbound calls
• Monitored claims and physician-related services
Support Analyst
Cognosante, LLC - Phoenix, AZ
February 2017 to April 2017
Analyze application dates to access performance and uncover problems working in a team environment to complete all testing activity according to schedule. Collection Rep
Chase Bank - Mesa, AZ
January 2016 to April 2017
Attempt to collect monies owed to a Business via past due bills. Debts that are owed to the company. And other various of delinquent accounts.
Senior Associate
Xerox - Phoenix, AZ
October 2016 to January 2017
Provide client specific advice and counseling representation on matters involving insurance issues. Public and private benefits.
Medical Claims Specialist
Humana - Yuma, AZ
March 2015 to February 2016
Responsible for processing claims for various contracted groups for individual set contact guidelines claim type includes Medical, Dental.Durable medical equipment Specialty Pharmacy and various other aspect of Medical Claims.
Customer Care Advocate II
Cigna - Yuma, AZ
January 2014 to February 2015
Handling incoming calls from policy holders, Enrollment in Medicare part D. Resolving problems and correct policy errors.
Receiving Associate
Burlington Coat Factory Department Store - Bronx, NY July 2013 to December 2014
Unloading packages and organized clothing, unload truck, use of Pallet Jack. Education
High school or equivalent in Art
Miami Norland Senior High School - Miami, FL
June 1987 to June 1987
High school or equivalent
Skills
• Production Support
• Microsoft Office . Spread sheet, Power Point Email and Excel
• Desktop Support
• CSR
• Customer Care
• Call Center
• Assembly Line
• Picker Packer
• Warehouse Associate
• Shipping
• Assembly Worker
• Time Management
• Manufacturing
• Technical Support
Assessments
Workplace Safety — Highly Proficient
February 2020
Using safe practices at work.
Full results: https://share.indeedassessments.com/ share_to_profile/13e7a2326e4f5e5b6d2727b71b622910eed53dc074545cb7 Work Style: Reliability — Expert
January 2020
Tendency to be dependable and come to work.
Full results: https://share.indeedassessments.com/ share_to_profile/7fa5e0a1a151da574c2b1342176da9cbeed53dc074545cb7 Customer Focus & Orientation — Familiar
June 2020
Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/ attempts/41a19b8eb1365bb6569f0b197b6b81d9eed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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