Billing Specialist Customer Service
Resume:
LORI
BRACKETT
************@*******.***
Inman, SC 29605
Detail-oriented and methodical Senior Legal Billing Specialist offering 15 years of experience in related roles. Exceptional abilities in conducting research, problem-solving and prioritizing simultaneous tasks. Leverages resourcefulness, critical thinking skills and superior work ethic for top job performance.
PROFESSIONAL SUMMARY
Maynard Nexsen - Billing Specialist
10/2023 - 01/2024
Fisher & Phillips LLP - Billing Specialist
04/2023 - 10/2023
Ogletree, Deakins, Nash, Smoak & Stewart, P.C. - Senior Billing Specialist
06/2015 - 04/2023
WORK HISTORY
• Prepare/Distribute Prebills monthly
• Prepare/Distribute Billing Invoices
• Submit invoices electronically for E-Billed clients
• Handle some rejections
• Maintain monthly Prevail Status Log of billing activity
• Follow-up on unbilled prebills prior to month end Assist with Client/Matter maintenance projects regarding rates, addresses, billing notes, etc
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• Review daily reports essential to billing functions Communicate with Billing Team or Billing Manager on any issues that require additional assistance to resolve.
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• Process bills for assigned locations from creation to completion Prepare approximately 300 prebills, distribute them for review, and process
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Ability to work under high pressure and strict deadlines and prioritize accordingly
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• Provide account reconciliation and assist collections Understand and correct issues arising due to the implementation of insurance coverage
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• Effectively listen, understand, and handle specific work requests
• Strong customer service, communication, and problem-solving skills Initiate and complete requests for supporting documentation required by the client
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Provide clients with WIP, outstanding bills, and/or other billing- related questions.
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Responsible for 55 attorneys within four office locations and their respective practice assistants and office administrators for each of those offices
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SKILLS
• Billing systems and software
• Insurance Verification
• Invoice Processing
• Payment posting
• Invoicing proficiency
• Research and due diligence
• Billing and Invoicing
• Microsoft Office
• Customer Service
• Customer service support
• Account updating
• Administrative Support
• Deadline Adherence
• Invoice Generation
• Billing Data Verification
• Billing Document Creation
• Discrepancy Resolution
• 10-Key Data Entry
• A/P and A/R expertise
• Discrepancy Reconciliation
• Financial Transactions
• Quality Control
• Word Processing
• Team Collaboration
• Bank Statement Reconciliation
• Accounting Support
• Bookkeeping
• Correspondence
• Correspondence Preparation
• Error Revision
Lincoln Land Community College
Springfield, IL • 01/2003
General courses; Focus on
EDUCATION
Mathematics and computer studies.
Saad and Manios, LLC - Bookkeeper
10/2014 - 05/2015
Law Office of William H. Thomas, III - Paralegal/Bookkeeper/Office Manager
04/2012 - 10/2014
Prepare approximately 600-750 proformas/prebills and distribute them for review
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• Train and mentor new employees as well as assist when needed Ability to work under high-pressure strict deadlines and prioritize accordingly
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Provide account reconciliation and assist collections with researching discrepancies
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Understand and correct issues arising due to the implementation of insurance coverage (reversing and rebilling)
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Successfully worked through a firm-wide accounting software transition with minimal difficulty
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• Effectively listen, understand, and handle specific work requests
• Strong customer service, communication, and problem-solving skills Initiate and complete requests for supporting documentation required by the client
•
Provide clients with WIP, outstanding bills, and other billing-related questions
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Proactively seek and provide recommendations to improve existing processes and share insightful topics and newly learned processes via team billing meetings
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• Provide coverage when other billing specialists are out of the office. Process payroll and make payroll deposits for state and federal withholding
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• Prepare Quarterly payroll returns, 1099's, and W-2's Pay vendor invoices promptly and take all reasonable discounts on invoices
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Pay any debt as it comes due for payment, including online bill payments
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Calculate sales taxes and hospitality taxes and remit them to the government before the due date
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• Daily entry of sales, paid-outs, and food orders
• Record cash receipts, bank deposits, credit card sales Periodic and monthly reconciliations of every bank account and other accounts to ensure accuracy
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Calculate variances from the budget and report significant issues to management
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Comply with local, state, and federal government reporting requirements.
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• Open new probate, tax, business, real estate, and general files Prepare pleadings, correspondence, corporation forms, tax forms, excel worksheets, and Wills
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Entry of time for myself and attorney; prepare and review monthly bills to clients
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Handle all accounts receivables, payables, bank reconciliations, and billing in Quickbooks
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• Itemization of Credit cards into appropriate expense accounts
• Work with an accountant to prepare yearly taxes
• Meet with clients to complete discovery, review and sign documents, Panichi Law Office - Legal Assistant
03/2011 - 03/2012
Heavner, Scott, Beyers & Mihlar, LLC - Foreclosure Specialist 08/2008 - 08/2010
Polachek & Clark, PC - Legal Secretary
01/2006 - 01/2008
and gather further information
• Monitor office supply levels and reorder as necessary All filing, scheduling, answering phones, and general office duties as requested.
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Open new divorce, family law, criminal, landlord/tenant, and probate files
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Prepare pleadings and correspondence and meet with clients to review discovery documentation
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Entry of payments and expenses in both billing and banking systems; create monthly bills for clients
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All filing, answering phones, daily banking, and filings at the Courthouse.
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Train new employees on the judgment process; handle contested files and prepare necessary documents; daily respond to all requests for documents and/or status updates on files
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Preparation of Judgment for Foreclosure; Motion for Default; Motion for Judgment of Foreclosure and Sale; Motion for Summary Judgment; Motion to Substitute Party Plaintiff; Motion to Amend Complaint by Interlineation
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Prepare and update spreadsheets for attorneys, clients, and co-workers
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• Responsible for tracking various case events using spreadsheets
• Maintain foreclosure status for assigned accounts Process foreclosure cases from creation through property sale accurately and timely
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Scheduled matters for Judgment hearing; handled county status calls; prepared Notices of Sale; provided status updates to additional counsel and clients.
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Maintained files; prepared pleading indices; requested and follow up of medical records
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Transcription, preparation of pleadings, discovery, and correspondence
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• Communicated with clients, claims adjusters, and other attorneys
• Scheduled appointments, depositions, hearings and meditations. True
NOTARY PUBLIC
Aderant Expert and Classic, Paperless Billing Viewer, Elite, Microsoft Outlook, Word, Excel, One Note, PowerPoint, Access (Certification), QuickBooks 2011 - 2014, Creative Accounting Software (CSA), Amicus, ADMINISTRATION SKILLS
Quicken, Timeslips, Cilo, WordPerfect, FileCabinet, Nuance, Document Management System, ARCs, iManage, Webview, IntApp Open, IntApp time entry, Visibility, LPS, Lenstar, Vendorscape, Bill Blast, EBH, PACER, Westlaw, various e-billing software platforms, Dropbox, Google Docs, 80+ wpm, 12,000 kph with a 1% error rate
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