Customer Service Call Center

Peggy S. Soto

**** ****** ***** *** *

San Antonio, TX 78250

Cell : 210-***-****

Email: : ********@*****.***

OBJECTIVE: Dependable person seeking a full time position, where I can apply my training, skills, and over 20 years experience in CallCenter settings. QUALIFICATIONS

• Bilingual: Spanish/English Word

• Multi-Phone lines Access

• 10-key by touch PowerPoint

• Type 55-60 wpm QuickBooks

• Excel WordPerfect

EDUCATION

09/20-present Los Angeles Pacific University

San Dimas, Ca Masters in Medical

03/09-02/ 10 Kaplan College San Antonio, TX

Register Medical Assistant

03/03-04/04 Texas Careers San Antonio, Tx

Paralegal Degree

10/98-06/99 Southwest Career U

Business Administrative

09/87-06/92 Eastern High School High School Diploma EMPLOYMENT

03/23-02/24 Alorica Customer Service Rep

Remote assignment for utility company for Alorica taking payments, Accessing accounts, installment plans for bills, collections 10/17-10/18 Centene Corporation Center

Medicare Replacement Insurance Inbound and Outbound call center for 07/15-10/17 Maximus Eligibility Specialist

agent for Health and Human Service Dept a State Vendor Call center 02/12-02/14 MediaRiders Member Service Rep

Customer Service Call Center Vendor for State Medicaid Dental 02/11-07/11 MMC GROUP

Customer Service

Answered multi-phone Inbound

Data Entry

Looking up Account for child support, lonestar and Direct Express cards 03/08-05/08 ILD Telecommunications San Antonio, TX CustomerAnswered multi-phone Outbound Service

Data entry

Taking payments

Answering any questions that customer would have about there accounts

10/04-04/05 Law Office of Magdalena Gonzales San Antonio, TX Receptionist/Paralegal

Answered multi-phone

Translated bankruptcy documents from Spanish to English Filed legal documents and assisted Attorney with traffic tickets 03/04-04/04 Law Office Madrigal, Garcia, Paralegal Intern Revised Pleadings, Petitions and Discoveries in ProDoc Worked on Rule Eleven Agreements

Processed Immigration Bond Packages

Maintained client files

Answered phones, filing, and faxing

07/00-03/03 City of San Antonio Police Department San Antonio, TX 911 Dispatcher

Answered 911 emergency calls

Provided customer service on non-emergency calls

Dispatched police officers to respond to calls

06/99-07/00 City of San Antonio Police Vehicle Storage Senior Administrative Clerk Inspected vehicles that were brought into the pound by wreckers Documented damage and appearance of vehicle

Collaborated with police officers on inventory car contents Provided customer service to car owners for retrieval

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