Customer Service Medical Assistant

AZUCENA CADENA MARTINEZ

Springfield, MO *****

805-***-**** - ***********@*****.***

PROFESSIONAL SUMMARY

Exceptional work ethic with excellent prioritization abilities. Able to maintain focus in demanding work environments under deadline and pressure conditions with minimal supervision. Enthusiastic, resourceful, and trainable. Excellent communication skills in English. Proficient in Microsoft Word, Excel and PowerPoint programs. SKILLS

Friendly, Positive Attitude Customer Service

Problem-Solving Flexible and Adaptable

Dependable and Responsible Critical Thinking

Organizational Skills Excellent Communication

Calm Under Pressure Problem Resolution

Venipuncture Patient Care

HIPAA Infection Control

Quality Control

WORK HISTORY

06/2023 to 04/2024 Stay at Home Mom

Self Employed Services – Springfield, MO

Worked effectively in fast-paced environments.

Proven ability to learn quickly and adapt to new situations. Assisted with day-to-day operations, working efficiently and productively with all team members.

Worked flexible hours across night, weekend, and holiday shifts. Around clock 24 hours

09/2023 to 12/2023 American Airlines

Envoy Airlines – Springfield, MO

Self-motivated, with strong sense of personal responsibility. Worked effectively in fast-paced environments.

Skilled at working independently and collaboratively in a team environment. Proven ability to learn quickly and adapt to new situations. Travel training

Certified in Airline/Airport safety

Crossed trained in customer service

12/2019 to 08/2023 Head Cashier

Prime Inc

Manage transactions with customers

Scan goods and ensure pricing is accurate

Collect payments whether in cash or credit

Issue receipts, refunds, change or tickets

Prepping/set up workstations and ingredients

Maintain clean and tidy checkout areas

Inventory

Verify accuracy of payment and product pricing

01/2021 to 06/2021 Amazon Warehouse

Amazon – Phoenix, AZ

Review/ reevaluate customer returns

Customer service

warehouse regulations/ safety

Maintained clean and organized work area, contributing to efficient and safe working environment.

01/2017 to 01/2019 Hostess/ Server

Maya Restaurant

Welcome and seating guests in warm and friendly manner Monitors restaurant activity to determine seating and dining flow Responding to guest inquiries and requests in timely, friendly, and efficient manner Performs opening and closing duties, as needed

Assists others with side work including, but not limited to cleaning, stocking, folding serving, etc.

Managed over 100 calls

EDUCATION

Expected in 08/2024 High School Diploma

Grand Canyon University - Phoenix, NY

08/2020 High School Diploma

Hillcrest High School - Springfield, MO

REFERENCES

Available upon request

CERTIFICATIONS

PT - Phlebotomy Technician

BILINGUAL IN SPANISH

I am fluent in reading,writing, and speaking Spanish. I am able to communicate it very well.

LANGUAGES

Spanish

Native or Bilingual

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