Customer Service Guest Services

Laura Ambriz

Housekeeping

Fresno, CA *****

**************@*****.***

+1-559-***-****

· Experience working with a diverse population through customer service

· Demonstrated ability to efficiently work with and communicate professionally with customers, coworkers, and leadership

· The ability to successfully navigate and execute all work responsibilities promptly

· Excellent verbal communication skills

Willing to relocate to: Clovis, CA

Authorized to work in the US for any employer

Work Experience

Housekeeper

Radisson Hotel-Fresno, CA

February 2020 to December 2022

· Provide exception housekeeping duties, including vacuuming, dusting, mopping, and cleaning bathrooms

· Create a clean and healthy environment for your customers and their families

· Deliver great customer service

· Crew cleaning - work well with others

Housekeeper

Wyndham Garden Hotel-Fresno, CA

January 2016 to February 2020

· Cleaning: Sweep, mop, vacuum, dust and customer service

· Organizing: Make beds, tidy up spaces, and arrange flower arrangements

· Laundry: Wash, fold, and iron clothes

· Supplies: Maintain inventory, order supplies, and arrange equipment maintenance and repairs

· Guest services: Assist guests, respond to requests, and ensure rooms are clean and safe Housekeeper

Independent housekeeper-Fresno, CA

January 2014 to January 2016

· Perform general cleaning duties such as sweeping, mopping, dusting, and vacuuming

· Clean and sanitize bathrooms, kitchens, and common areas

· Make beds and change linens

· Empty trash and dispose of waste properly

· Restock supplies in rooms and common areas

· Follow established cleaning procedures and safety guidelines

· Report any maintenance issues or safety hazards to the homeowner Education

High School Education

Roosevelt High School

Skills

• Hotel experience

• Guest Services

• Laundry

Assessments

Cleaner fit — Proficient

June 2024

Measures the traits that are important for successful cleaners Full results: Proficient

Cleaning skills — Proficient

June 2024

Knowledge of cleaning techniques and processes

Full results: Proficient

Work style: Reliability — Proficient

June 2024

Tendency to be reliable, dependable, and accountable at work Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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