Project Management System Administrator

MBA, SYSTEMS AND COMPUTER ENGINEER, EIT Engineer in Training - 25 years' experience in Information Technology in various industries: Finance, Petroleum and Manufacturing. Professional System Administrator member of APEGA. Experience in various IT roles: Computer Technician, IT Sales, Infrastructure Specialist, Network and System Administrator, IT University Professor, College Instructor. Fluent in English and Spanish.

SUMMARY OF SKILLS

•IPC Voice, Network infrastructure: Unigy System, Media Gateway, Cisco switches and routers

•Microsoft Windows Server 2019; Linux, Solaris, SharePoint Server, Windows 7/8/10/11, Mac; Ubuntu. MS Office, Access, Microsoft Visio, Microsoft Project, Microsoft teams, OneDrive, Outlook.

•Database: Oracle, MySQL, and SQL Server

•Infrastructure Networking, Network Switching, Wireless Network, Firewall

•Cloud Services, Sever Administration, Backup -Imaging Technology, Antivirus.

•Remedy and Connect Wyse Help Desk systems User /Administrator role.

•Web and Social Network: SharePoint, Web Design Using CMS, Facebook, Twitter, YouTube

•Microsoft Teams, Google Meet, Zoom, GoToMeeting and Webex

•Experience with Project Management including implementation of ERP systems: SAP, Visual Manufacturing, Microsoft Dynamics GP

Key Skills

•Ability to successfully analyze an organization's critical support requirements.

•Identify deficiencies and opportunities; develop innovative solutions for increased productivity. • Problem Solving • Attention to Detail • Proactive • Teamwork

•Collaboration • Work Ethic • Adaptability • Creativity

EXPERIENCE

System Administrator, Telecom-Network Administrator, IPC August 2013 – to July 2024

•IPC Calgary Project Manager Administrator and support in: new installations, asset decommissioning, Inventories, upgrades and software versions, business continuity plan, building power down/up,.

•Windows Server, Red Hut, Solaris.

•IP Telecom support to financial and oil and gas sector in Calgary: CIBC, NBF, RBC, TD Bank, Bank of Canada, Goldman Sachs, TransCanada, TransAlta, Chevron

•Support for Nice Recording Systems: NTR, NPR, CISCO. Sever Recording Administrator.

•Support for IP phones and infrastructure in Trading Systems, Phone System Administrator (Touch IQmax), IPC infrastructure specialist in Unigy Systems.

•Implementing Media Gateways, Routers, Switches, Channel Banks, Bixs, testing lines.

Online Teaching Assistant CDI College Weekend Part Time October 2021 to Present

•Teacher for Network System Administration and Cybersecurity Program: Windows Server 2016, Linux Fundamentals, Windows 10, Wireless, SharePoint, Digital Forensic, Cybersecurity, Security +, Pen Penetration Test +, Managing and Maintaining PCs A+, Networking, Windows Client, Management Information Systems; Interconnecting Cisco, devices, Installation and Management of Servers, Managing and Maintaining PC’s, Network +, Deploy and Automate Secure Cloud Environments.

TECHNOLOGICAL UNIVERSITY 2009-2012

Taught Courses: Management Information Systems; Data Center Management; Technical Computing, Hardware; Office, Operative Systems.

Regional IT MANAGER, LOPEZ LABORATORY 2007-2011

•Creation, Centralization, and standardization of IT resources: Hardware, Software, Policies Administration

•Creation, Planning, implementation, and monitoring of projects: local and regional.

•Creation Administration of the IT department: Investment, expenditure, and training budgets.

•Creation, Elaboration of IT annual plan.

•Supervision of IT department; Coordination of systems and maintenance.

•Creation and maintenance of the ISO9001 IT process procedures, presentation of monthly indicators. ISO Auditor

EDUCATION

•MASTER OF BUSINESS ADMINISTRATION, ISEADE FEPADE

2001-2003

•SYSTEMS AND COMPUTER ENGINEER, TECHNOLOGICAL UNIVERSITY

1996- 2000

TRAINING

INFORMATION TECHNOLOGY

•ITIL 4 Fundamentals, Essentials of IT Service Management, April 2024

•Certificate Of Completion Learning Power BI Desktop, LinkedIn, March 2024

•Certificate Of Completion Windows Server 2019 Install and Configure Active Directory, LinkedIn, March 2024

•Certificate Of Completion Windows Server 2019 DHCP and DNS, LinkedIn, March 2024

•Microsoft 365 Administration, LinkedIn, SharePoint, Teams, Exchange, OneDrive, March 2024

•Cloud Services CLOUDP: Azure Portal and Amazon Portal, CDI College Dec 2023

•Microsoft Azure Fundamentals, Cloud Concept, Architecture, Security, LinkedIn, April 2023

•Cybersecurity Training, CDI College, Dec 2023

•Project Management Fundamentals, CCIS March 2020, Calgary

•Networking Certification, SAIT,2015 • ISO 27001, IPC, 2019.

•Project Management Based PMBOK PMI, Technological University, April 2009

•Introduction SQL and Plsql, Oracle, 1997 • ITIL v3 Foundation, New Horizons, 2009

•Administering Database Oracle 8, Oracle, 1999

•ITIL v3 Foundations, New Horizonts, SEP 2009

• Training for Certified Information Systems Auditor- CISA, New Horizons, 2010

• ISO 9001:2008 Quality Management System Internal Auditor Training. Coinfor, May 2012

CALL CENTER-TELECOMMUNICATIONS-IP TELEPHONY-VOICE RECORDING SYSTEM- ROAMING

•Nice Trading Recording System Fundamentals Certification. NICE, 2017

•Unigy v2 Technical Certification Training, IPC, 2017 (voice IP system)

• Alliance MX Installation and Maintenance, IPC, 2014

•OneMS Level 1,2 &3 Technician, IPC, 2014 • Managing Schedules & Monitoring IDP, ASPECT, 2000

• Business Communication System IVR AVAYA, Lucent Technologies, 2000

•Roaming Training, France Telecom, 2001• Roaming Management Course, Roameo, 2002

•TAP3 Course Tadig Testing Training, Roameo, 2002 • Technical & Operational Training, Roameo, 2002

IPC COURSES 2024

•Business Continuity Management; Code Ethics; Information Security Policy; Data Protection; Physical Security; Security Awareness ; Preventing Workplace Harassment; Antitrust and Competitive Law; Global Anti bribery.

Instructor Courses

CDI Courses :Instructor strategies,Effective lessons, Syllabus Management, Time Management, Instructor Training Course, Diversity, Equity and Inclusion Training, Cybersecurity, Mental Health Mondays CDI, Managing Mental Health Training for Staff,Privacy Training, Professional Instructor Education (PIE) Workshop, Bullying and Harassment Training.

Volunteering

•Holy Spirit Church: Eucharist Minister & Musician Member of the Spanish Choir

•Mary Mother of Redeemer Church: Musician Member of the Spanish Choir.

•Catholic Singer-Compositor

https://www.youtube.com/channel/UCVxhON8XIJSYy2qzByS7bSw

Hobbies

Karaoke, Soccer, Play Guitar, Musical Production.

Contact this candidate