Administrative Assistant, customer service
Resume:
Jessica Porter
Real Estate/ Property Management/Administrative Assistant - Allen Tate/ Catherine Marie Corp./ Lacat, Inc
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Authorized to work in the US for any employer
Work Experience
Real Estate/ Property Management/Administrative Assistant Allen Tate/ Catherine Marie Corp./ Lacat, Inc - Indian Trail, NC 2015 to Present
• Preparation of all documents needed for Listings, Purchases and rentals of real property on behalf of the seller buyers, and homeowners.
• Coordinating and scheduling of needed, inspections, appraisals, repairs, and closings.
• Assist in staging, acquiring photos to create all needed marketing materials such as brochures. Update and maintain social media websites for listings, sales and rentals. (Facebook, Twitter, Trulia, Craigslist, And Zillow)
• Set up warranties and work with tenants/ vendors for various repairs, Assessing, scheduling, and follow up of completion of maintenance requests of tenants and community property. All HOA Violations I took care from beginning to end.
• Accounts Receivable/ Payable, maintain records for business finances completed from beginning to end, processed all the Rental, vendor and residential mortgages monies.
• Acquired all information and created contracts as needed. Field Supervisor
Anna's Mess - Charlotte, NC
2012 to 2015
• Recruited, Hired employees including setting up advertisement to find the right employee's for the job, single handled did the screening process the interview as well as trained, and maintained all scheduling up to an eight person crew.
• Efficiently and meticulously cleaned at 10 different apartment communities, private residential, and commercial properties oversaw all quality control of completed work in the field.
• Through advertisement and face to face meeting recruited new clients to use our cleaning services.
• Allocated all accounts receivable and payable.
Leasing Agent
David Drye & Colonial Properties - Charlotte, NC
2010 to 2012
• Recruited new clients and counseled them from first point of contact to day of move in.
• Verified and screened all applications, acquired fees/rents, prepared any and all paperwork to successfully execute leases with new clients as well as kept up with current tenant renewal leases.
• Advertised to local business, via internet, mailings, and set-up presentation.
• Logged all clients and vendors in Yardi, Top Producer & Onesite, compiled weekly, quarterly and monthly reports.
Quality Control Field Team Lead and Driver
American Furniture Rental - Charlotte, NC
2009 to 2010
• Delivered furniture, and furnishings to designated areas in and around North Carolina and South Carolina.
• Oversaw quality control of set up and breakdown of furniture and furnishings in the field for corporate, private residential, and special events.
• Maintained weekly, monthly, and quarterly reports for inventory in warehouse. Receptionist
Colliers Pinkard - Charlotte, NC
2007 to 2009
• Served as first point of customer contact in person and via multi-line phone system.
• Worked extensively with Microsoft Office, Outlook and Excel in support to office manager and brokers.
• Distributed incoming and outgoing mail/packages. Maintained and ordered all office supplies. Sales Counselor
Ryland Homes - Charlotte, NC
2001 to 2006
• Served as a new home sales agent working under the license of Ryland Homes
• Provided all necessary customer service and consulting necessary for home buyers before, during and after the closing of their new home.
• Consistently maintained a 97% customer satisfaction rating with JD Powers.
• Assisted in the mentoring of sales assistants in training to become new sale counselors Education
Certification of Sales Professional Class in Sales South Piedmont Community College - Monroe, NC
Present
High School Diploma
Central Piedmont Community College - Charlotte, NC 1997
Skills
• Outlook
• Administrative Assistant (10+ years)
• Receptionist (3 years)
• Accounts Payable
• Billing (1 year)
• Data Entry (10+ years)
• MS Office
• Microsoft Excel (2 years)
• Microsoft Office (10+ years)
• Computer Literacy
• Customer Service
• Office Management
• Yardi
• Property Leasing (7 years)
• Accounts Receivable
• Residential Cleaning (6 years)
• Property Management
• Event Planning (2 years)
• Fair Housing Regulations
• Phone Etiquette
• Account management
• Microsoft Word
• Marketing
• Bookkeeping
• Merchandising
• Interviewing
• Human Resources
• Management
• Budgeting
• Communication skills
• Personal Assistant Experience
• Recruiting
• QuickBooks
• Accounting
Certifications and Licenses
Driver's License
Additional Information
• Works well independently but also is a team player that understands the value of working together to meet common goal.
• Time management skills allowing for multi-tasking of all responsibilities.
• Strong work ethic with a "Can do Attitude"
• Professional with excellent customer service skills face to face as well as via phone and internet.
Contact this candidate