Customer Service Front Desk
Resume:
Kristina Rohr
Massillon, OH *****
********@*****.***
I am a very reliable, friendly, and flexible customer service employee who is looking for the opportunity to learn and grow. I love to learn new tasks and how to do them as quickly and as efficient as possible. I have a wonderful work ethic along with a positive attitude and I feel I would be a great asset to your company. I have a great deal of experience in customer service, Microsoft programs, fast typing, EMR system knowledge and more.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Patient Coordinator
Brightview-Canton-OH
January 2023 to August 2024
Checking in/out patients, scheduling appointments, setting up telehealth visits, verifying insurances, collecting co-pays, assisting in getting patients into drug/alcohol detox/rehab ER Registration Clerk
Summa Health-Akron, OH
August 2023 to August 2023
Running patients insurance information, obtaining patient demographic information. EPIC, collecting copays, one source for insurance verification.
ER Registration Representative
Cleveland Clinic Akron General Hospital Medical Center-Akron, OH January 2022 to August 2023
Demographic information, running insurances, EPIC, working in triage, one source for insurance verification, collecting co-pays.
Front Desk Receptionist
Bloomington Medical Services, LLC-Wooster-OH
February 2022 to January 2023
Checking in/out patients
Taking insurance and updating HIPPA
Scheduling future appointments/surgeries
Scanning insurance information
ER Registrar
Aultman Health Foundation-Orrville, OH
December 2021 to February 2022
Checking people into triage
Updating HIPPA and health insurance
Paging overhead codes
Helping take women to delivery
Receptionist/Vet Assistant
Companion Pet Care Clinic-Massillon, OH
March 2017 to May 2018
Checking in clients for appointments
Preparing medications and vaccines
Running heartworm/blood tests
Handling heavy cash flow throughout the day
Scheduling appointments for future visits
Office worker/Cashier
Fisher Foods-Massillon, OH
April 2012 to December 2016
Handling heavy cash flow throughout the day
Handling customer transactions/returns
Closing the store, including making deposits and counting down drawers Visual appeals by making signs throughout the store Handling lottery
Handling money orders
Education
Stark State College - Canton, OH
August 2011 to June 2012
High school diploma
Jackson High School - Massillon, OH
January 2010 to December 2010
Skills
• Cash handling (10+ years)
• Animal Handling
• Animal Care
• Veterinary Assistant
• Triage
• HIPAA
• Computer Skills
• Medical terminology
• Computer literacy
• Documentation review
• Administrative experience
• Patient Care
• Hospital Experience
• Clerical Experience
• Front Desk
• Phone Etiquette
• Medical Records
• EMR Systems
• Insurance Verification
• Epic
• Medical receptionist
• EHR systems
• Medical scheduling
• eClinicalWorks
• Medical office experience
• Patient service
• Office experience
• Resource Description & Access
• Word processing
• Microsoft Excel
• Organizational skills
• Time management
• Communication skills
• Intake
• Data entry
• Microsoft Outlook
• Microsoft Powerpoint
• Pet Care
• Laboratory Experience
• English
• Fluent
Certifications and Licenses
First Aid Certification
Contact this candidate